Are you ready to make a meaningful impact with a company that values your technical ambition?
Join us and experience a company where your contributions truly make a difference!
TS/SCI with POLYGRAPH clearance required.
Respond to user inquiries.
Log and track support requests using help desk ticketing system.
Diangnose and resolve basic technical ussues related to hardware, software, and network connectivity.
Provide step by step guidance to users for troubleshooting common problems.
Escalate complex issues to 2nd-level support or specialized teams.
provide guidance to less experienced colleagues, mentoring new hires and trainees.
Instll confiture and update software on user devices.
Assist with password resets, account lockouts, and access issues.
Support basic printer, scanner, and peripheral troubleshooting.
Help maintain inventory of IT assets.
Document and repost solutions and procedures for recurring issues for leadership review.
Maintain and repot accurate records/tickets for users containing all needed information and troubleshooting steps taken.
Maintain a professional and empathetic tone when dealing with users and co-workers.
Communicate technical information clearly and to non-technical users.
Document and reply, provide updates on ticket status and possible resolutions.
Acitvely participate in team environment, assisting co-workers when needed.
Ensure adherence e to all IT and departmental policies and procedures.
Report potential security issues or breaches to appropriate teams or team leaders.
This position is mission essential and may include work on holidays when required.
Customer Service
ServiceNow or similar ticketing system
HS or GED And 10 yrs OR
Bachelor's and 5
IAT I Certification
Must be a US Citizen.
Approximate Salary Range: $86,800- $98,200
A variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.
401(k) with 6% company match - VESTS IMMEDIATELY
And more!
At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We’re committed to your growth and happiness!
Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.
https://flashtg.com/flash-technology-careers/ or www.flashtg.com.
Flash Technology Group LLC is a Woman-Owned Small Business actively involved in Cyber Security, Cloud Computing, Network and Systems Engineering, as well Curricula Design and Development, and Instructional Systems Design, aggressively developing effective intelligence solutions and providing decisive information advantages and expertly engineering, and developing systems to defend against, exploit, and attack threats to our clients to accomplish their goals through an extensive array of technology management expertise and services. We support the lifecycle process through the development, implementation, and management of all types of enterprise systems, enabling our customers to accomplish their missions and goals. Our professional team consists of individuals possessing advance education, affiliations, and certifications, providing a comprehensive range of system engineering services for various critical mission systems and Data Center Environments, including application hosting, security engineering, storage, and secure network operations support.
