Position: System Administrator
Location: Limassol, Cyprus
Work model: hybrid (3 days office, 2 days home), after initial 3 month nesting period
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Assist in the daily management and maintenance of the company’s CRM system
Create, modify and deactivate user accounts and permissions
Monitor system performance and report technical issues
Support data accuracy, uploads and system clean-up activities
Assist in implementing workflows, automations and system configurations
Support the administration of Zendesk including ticket views, triggers, automations and user roles
Monitor ticket flow and ensure proper routing
Generate reports on ticket performance and team metrics
Optimize support processes within Zendesk
Provide first-level internal support for system-related issues
Liaise with external system providers for technical escalations
Assist in testing new features, integrations and system updates
Maintain documentation of system configurations and processes.
REQUIREMENTS:
Bachelor’s degree in Information Systems, Business, IT or related field
1–2 years of experience working with CRM systems
Basic knowledge of Zendesk or any other ticketing system including ticket management, triggers, views and user setup
Strong attention to detail and problem-solving skills
Good understanding of system logic, workflows and data management
Basic knowledge of Excel and reporting tools
Ability to work independently and manage multiple tasks
Experience in financial services or forex industry is an advantage
Basic knowledge of APIs or system integrations is an advantage
Understanding of automation processes within CRM systems.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Comprehensive private medical insurance
Performance-based end-of-year bonus
Hybrid working arrangement (3 days office, 2 days home) after initial 3 month nesting period
Ongoing training and professional development opportunities
International working environment
And many more!!!
We connect passionate individuals with exciting work abroad opportunities that match their skills and aspirations. We help companies build a global team with top talent. We unlock a diverse pool of motivated individuals eager to contribute their skills and international perspective to worldwide organizations.
The job seekers’ benefits:
Streamlined process - Skip the application hassle. Our experts handle initial screening and interviews, saving you time and effort.
Expert matching - We're not just a job board. We act as your personal consultant, finding the perfect fit for your unique talents and dream location.
Global reach - Access opportunities you wouldn't find on your own. Explore a world of exciting possibilities and launch your career abroad adventure.
The partner companies’ benefits:
Targeted recruitment - Find the perfect fit faster with JUJUR's pre-vetted talent pool perfectly aligned with your specific job requirements.
Reduced hiring costs - Save resources compared to traditional international recruitment processes.
Increased candidate diversity - Expand your talent pool and gain access to fresh perspectives that can drive innovation.
Expert matching - Benefit from our experienced recruiters who understand your company culture and skill needs, ensuring a successful match.
Some numbers we’re proud of:
A fulfilment ratio of over 90%
A talent base of over 30K candidates and rising
Over 1K available jobs worldwide
Under 30 days average time to hire
Let’s talk about your hiring needs and find the best solution for you!
Our candidates’ experiences inspire our recruiters to write helpful guides for job seekers worldwide. Open the vault of insider tips to upgrade your career today 👉 https://blog.jujur.eu/
