Job Description

About the team

The Technology Operations team is responsible for Novigi's internal technology and data platform. The team designs, builds and supports AI & data solutions, business applications and integrations across Novigi's corporate systems, and continuously improves how the organisation works with technology.

Position purpose

The System Administrator (Atlassian) administers and supports Novigi's Jira, Confluence, Jira Service Management (JSM) and Bitbucket, under the guidance of the Technology Operations Solutions Lead. The role keeps the platform secure, reliable and supportable, improves day-to-day workflows for Novigi’s internal operations and client facing delivery teams.

Key Responsibilities

• Own the day-to-day administration, configuration and continuous improvement of Novigi's Atlassian Cloud platform, including Jira, Confluence, Jira Service Management and Bitbucket.
• Configure and maintain Jira projects, workflows, issue types, screens, fields, schemes and automation rules.
• Administer Confluence spaces, templates and permissions using consistent and supportable standards.
• Administer Jira Service Management portals, request types, queues, service level agreements, knowledge content and operational workflows to support effective service delivery and reporting.
• Maintain secure and well-governed access across internal, external and client environments, including user and group administration, permission reviews, product access, onboarding and offboarding, and the application of least privilege controls.
• Design, implement and support platform automation, integrations, APIs, webhooks and AI capabilities, including Atlassian Rovo, while protecting credentials, data, permissions and operational controls.
• Ensure platform reliability and supportability by responding to incidents and requests, monitoring service health and audit information, troubleshooting configuration and integration issues, coordinating escalations and addressing recurring problems.
• Plan and deliver approved platform changes, upgrades, migrations and configuration improvements with appropriate testing, stakeholder communication, documentation, rollback planning and post-change review.
• Manage licences, product usage, marketplace applications and vendor activities, supporting security and privacy reviews, renewal decisions, cost management and compliance with Novigi's technology standards.
• Build sustainable internal platform capability through clear technical and operational documentation, knowledge transfer, user guidance, training and collaboration with Technology Operations, service lines, business stakeholders and specialist partners.

Skills and experience

• Demonstrated Atlassian Cloud product and organisation administration experience across Jira, Confluence, JSM and Bitbucket.
• Practical configuration experience with Jira workflows and schemes, Confluence spaces, JSM portals, queues and SLAs and Bitbucket repositories.
• Experience managing access lifecycles, permissions and secure internal, external and client collaboration.
• Experience in incident support, tested and approved changes, rollback planning and operational documentation.
• Clear communication, problem-solving and collaboration skills, with a commitment to learning and knowledge transfer.