Job Description

Company Description

foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.

Job Description

End-User Support & Troubleshooting

• Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.
• Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.

IT Administration & Asset Management

• Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
• Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.

Process Improvement & Collaboration

• Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
• Partner with senior IT team members to improve processes and automation, staying current on emerging tech.

AI-Enabled Support & Tooling

• Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.
• Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.

Qualifications

Requirements:

• Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
• Strong troubleshooting skills for hardware and enterprise IT software.
• Ability to work independently and own issues end-to-end.
• High service orientation and excellent customer service skills.
• Strong communication skills (verbal & written).

Nice to have:

• Hands-on experience with JIRA and Confluence for ticketing and documentation
• Administration experience with Slack, Google Workspace, and access management platforms (Okta, SailPoint IIQ)
• Practical experience using AI assistants (Copilot, Claude, ChatGPT, Gemini) for support, documentation, or productivity tasks

Additional Information

Your Benefits

• Modern office in Budapest’s Haller Gardens – easy to reach, even by bike!
• International good vibe + strong corporate background = a secure & inspiring place to grow.
• From day one: life, accident & health insurance (MetLife).
• SZÉP-card & Medicare health package.
• foodora PRO & vouchers – tasty meals, even in the home office.
• Mental health support & relaxing office massages.
• In-house English lessons + LinkedIn Learning access.
• Extra days off, AYCM partnership & all tools provided.
• Social impact matters: we support 6 charities and you can join in!