Job Description
What We Are Looking For
We are seeking a System Administrator responsible for ensuring the smooth operation of IT services, identity management, and application access across the organization. This role requires expertise in ticket management, Single Sign-On (SSO) administration, change management processes, and user support, while maintaining high service quality and operational efficiency.
Responsibilities
- Monitor and triage incoming IT support tickets based on priority, impact, and urgency
- Categorize, assign, and escalate tickets to the appropriate teams or specialists
- Track service level agreements (SLAs) and ensure timely resolution of requests
- Communicate effectively with end users regarding ticket status and resolution activities
- Maintain and improve support documentation, operational procedures, and runbooks
- Configure and maintain Single Sign-On (SSO) integrations using protocols such as SAML and OIDC
- Onboard new applications into identity platforms including Okta, Azure AD, and Google Workspace
- Manage user provisioning, deprovisioning, and group-based access controls
- Troubleshoot authentication, authorization, and access-related issues across integrated applications
- Maintain accurate documentation of application inventories and identity configurations
- Submit, document, and execute infrastructure and system changes according to established change management procedures
- Prepare change requests, including risk assessments, rollback plans, and implementation plans
- Coordinate approvals and implementation activities with stakeholders
- Execute approved changes during maintenance windows and validate successful implementation
- Document outcomes and ensure compliance with change management standards
Requirements and Qualifications
- 3+ years of experience in System Administration or IT Support
- Experience with identity providers and SSO technologies
- Knowledge of SAML, OIDC, and SCIM protocols
- Experience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow
- Strong troubleshooting and problem-solving skills
- Strong verbal and written communication skills
- Ability to work independently and manage competing priorities
- Experience with change management processes and operational procedures
- Experience managing user access and authentication across business applications
- Experience as a SysOps / System Administrator
Nice to Have
- Experience administering Okta, Azure Active Directory, or Google Workspace
- Scripting knowledge using Python, PowerShell, or Bash
- Experience with automation of administrative tasks
- Experience working in regulated or compliance-driven environments
- Knowledge of IT governance, security, and identity management best practices
Soft Skills
- Communication
- Problem Solving
- Teamwork
- Stakeholder Management
- Customer Service Orientation
- Adaptability
- Proactivity
- Self-Management
- Decision Making
- Organization and Planning
- Attention to Detail
- Relationship Building
- Accountability
In compliance with our personal data protection policies, we inform you that the information you provide will be processed in accordance with the Privacy Notice available on our website, in the section: Privacy Notice for the Processing of Personal Data – Candidate.
