Job Description

•  Participate in on-call rotation
• Manage user access on various systems (such as Active Directory, Linux, Mysql)
• Handle code deployment in all environments
• Perform root cause analysis for production errors/failures
• Troubleshoot access issues on Vudu’s systems by internal associates or partners
• Submit production change tickets and Collect Change Control Board approvals for production changes
• Other systems admin tasks as needed

• Associate or Bachelor’s degree or 3 years of experience with data center support.
• Knowledge of management of user accounts and password resets on Active Directory or similar systems.
•  Excellent and prompt communication skills with management and supported vendors and partners.
• Excellent troubleshooting and debugging skills, ability to work through sessions with vendors or partners.
• Knowledge of SFTP/FTP, user authentication/authorization protocols.
• Familiarity with Jira or similar task/ticket management systems.
• Experience with monitoring tools such as Nagios, Splunk etc.
• Knowledge of Perforce, Git, Python, and Ansible
• Problem solving attitude 
• Team spirit