Job Description

System Administrator

Department: Information Technology

Employment Type: Full Time

Location: Atlanta

A Typical Day in the Life Includes:

• Requires coverage during US operating hours as well an on-call support if needed.
• Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
• Analyze and test software, hardware and business applications functionalities and issues.
• * Analyze and repair of software, hardware and/or business applications incidents.
• Provide quality answers and follow-up to customers in a timely manner.
• Analyze root causes and research appropriate references (people/materials).
• Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
• Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
• Provide after-hours support when required for incidents or maintenance activities.

Basic Qualifications:

• Experience working as a System Administrator in a mid-to-large enterprise environment.
• Strong knowledge of and experience with server infrastructure, virtualization, and data center operations.
• Experience applying ITIL-based service management processes within a ticket-driven support environment.
• Demonstrated experience with troubleshooting, root cause analysis, and resolving hardware, software, and application issues.
• Experience supporting Windows patching, systems management tools, and end-user requests (break/fix and proactive).
• Experience collaborating with external vendors and cross-functional teams in a globally distributed environment.
• Working knowledge of or experience with server, network, and storage virtualization, along with a commitment to developing technical skills.
• Must be willing to work 3 days per week in the office
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future

Preferred Qualifications:

• Experience with automation and scripting (e.g., PowerShell).
• Familiarity with hybrid or global infrastructure environments.
• Experience working with ITSM platforms such as ServiceNow.
• Exposure to process improvement frameworks or operational excellence initiatives.