Job Description

Adventure Technology Services is a small IT contractor headquartered in Columbia, MD that provides high level solutions to Federal Government customers and are always looking for high quality professionals to join our team.

Position Title: System Administrator level 2

Required Clearance: TS/SCI with Polygraph

Location: Annapolis Junction

The Level 2 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Education & Related Experience:

• 
  Bachelor and 10 years or High School and 15 years, IAT level II Cert is required

Salary Range: $115,000-$130,000

Salary ranges are determined by multiple factors, including but not limited to:

Knowledge, skills, & abilities Years of experience

Education/Certifications Program placement

Duties & responsibilities Internal equity

More detailed information will be provided once those factors are known and addressed.

OVERTIME STATEMENT:

40 hours is the standard workweek. Some programs may allow additional hours to be worked as needed. A limited number of programs have on-call requirements where compensation is provided for being engaged to wait. In all circumstances, technical employees will be paid for all time worked.

BONUS STATEMENT:
All billable employees are eligible to earn quarterly bonuses that are based on the number of hours worked for that period. This hourly requirement is roughly 92% of hours available to bill in a given quarter. Quarterly Hours Bonuses are paid out on the same payroll as the time worked in that prior quarter (typically 21 days after the quarter ends.)

Adventure offers a comprehensive benefits package that includes:

Health, Dental, and Vision coverage

401(k) with 8% matching

Adventure-paid Life, Short-, and Long-Term Disability insurances

Generous PTO, Holiday, and Emergency Leave

Professional development & tuition And much more! For a full list of benefits and additional details, click here. https://adventuretech.us/benefits