Job Description

System Administrator - Zoellner Arts Center

Join Lehigh University as a System Administrator for Zoellner Arts Center ticket operations. This full-time position offers the opportunity to blend technology expertise with arts administration while serving our campus community and the local community.

About the Opportunity

You'll maintain critical ticketing database and support systems that serve thousands of patrons, subscribers, donors, and visitors annually. Working closely with various departments, clients, and patrons, you'll ensure seamless operations for performances, events, and educational programs that make Zoellner Arts Center a cultural cornerstone of the Lehigh Valley.

Position Number: S72310

This position is a Grade: 8 - 37.5 with an approximate salary range of $44,600 - $53,530 and is subject to change based on experience, skills and qualifications.

Key Responsibilities

• Configure and maintain all backend data required for sales, including seating charts, pricing tables, promotions, and tax configurations.
• Serve as the primary liaison with the ticketing vendor to troubleshoot issues, manage system upgrades, and customize e-commerce sales flows and web interfaces.
• Control system access and user permissions while coordinating with University IT to ensure strict PCI compliance and data security for all transactions.
• Interacts with patrons including subscribers, donors, faculty, staff, and students, providing excellent customer service.
• Train and supervise a diverse team of student and wage employees, ensuring a high level of technical proficiency and customer service.
• Lead box office functions for daily operations and events in a shared-leadership capacity, ensuring optimal flow and patron satisfaction.
• Design, customize, and distribute sales tracking reports and statistical analyses for management, academic departments, and external rental clients.
• Advise leadership on data structure changes, industry technology trends, and CRM improvements to optimize sales tracking and institutional interactions.

Qualifications

• Bachelor's Degree in Arts, a related field or the equivalent combination of education and experience
• One to three years of related work experience
• Minimum two years of experience in system data management within a CRM required
  
• Minimum of one year of ticket office management experience required
• Strong customer service and communication skills
• Proficiency in data analysis and report generation
• Ability to train others and work collaboratively across departments
• Detail-oriented with strong problem-solving abilities

Why Lehigh University?

Lehigh University offers an exceptional work environment where your contributions matter. As part of our team, you'll enjoy comprehensive benefits, professional development opportunities, and the satisfaction of working for a prestigious institution committed to academic excellence. Our campus community values collaboration, innovation, and continuous learning. Located in Pennsylvania's beautiful Lehigh Valley, you'll have access to both natural recreation and cultural amenities while being part of a university that consistently ranks among the nation's top institutions. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission.

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist

Special Considerations

• This position works with minors
• Variable shifts/schedule; This position shares coverage of the Ticket Office Hours of operation and ticketed events with other Audience Service staff
• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.