Job Description

The Windows Administrator is responsible for managing and supporting end-user computing environments, primarily Windows-based laptops/desktops, Microsoft 365 services, email systems, and endpoint security. The role focuses on ensuring smooth IT operations for internal users.

Key Responsibilities:

• Administer and maintain Windows 10/11 laptops, printers, and peripherals.
• Manage user accounts, email, and collaboration tools via Microsoft 365 Admin Center.
• Provide technical support and troubleshooting for internal users (hardware/software issues).
• Handle Office 365 Exchange Online, Teams, OneDrive, and SharePoint configurations.
• Enforce endpoint security and data protection policies.
• Support onboarding/offboarding (account creation, laptop setup, access rights).
• Maintain inventory of hardware/software assets and licenses.
• Document procedures and maintain user guides for internal IT use.

Qualifications:

• Bachelors degree in Computer Science, IT, or equivalent.
• 3 years of experience in desktop and system administration.
• Certifications preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate.

Key Skills:

• Proficiency in Windows OS, Microsoft 365, Azure AD, and Intune.
• Strong communication and customer service mindset.
• Ability to prioritize and resolve issues efficiently.