Job Description

REQUIRED:

TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT

system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1(Help Desk and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 3 System Administrator (SA) shall possess the following capabilities:

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier 1(Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier 1(Help Desk) and Tier 2(Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and

planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)(U) Analyze and resolve complex problems associated with server hardware, applications and software integration

Qualifications:

Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

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Compensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits: We offer a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision insurance

• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance

• Retirement Plan: 401(k) plan with company match

• Paid Time Off: Generous PTO, paid holidays, parental leave, and more

• Wellness: Access to wellness programs and mental health support

• Professional Development: Opportunities for growth, including tuition reimbursement

Additional Perks:

• Flexible work arrangements, including remote work options

• Flexible Spending Accounts (FSAs)

• Employee referral programs

• Bonus opportunities

• Technology allowance

• A diverse, inclusive, and supportive workplace culture