Job Description

Date Posted:

2026-09-17

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking a customer-focused and self-motivated System Administrator to provide remote support for an internally developed platform that delivers more than 150 applications across the enterprise.

The role will primarily support the Windows-based client environment used to install, download, license, and launch applications. The System Administrator will troubleshoot customer issues remotely, manage incidents and service requests, and drive issues through resolution.

** This is a Hybrid position in Puerto Rico; candidate must reside in Puerto Rico**

What YOU will do:

• Provide remote support for the application delivery platform and its Windows client environment.
• Install, configure, update, and troubleshoot the custom client.
• Diagnose issues related to client installation, application launch, downloads, licensing, access, connectivity, and configuration.
• Use Bomgar and OneStop to remotely connect to Windows 11 computers and assist customers.
• Collect and analyze logs, error messages, screenshots, and system information.
• Manage incidents and service requests from initial contact through resolution.
• Communicate status, expectations, and resolutions clearly to customers.
• Escalate complex issues to developers, infrastructure teams, licensing teams, or other support groups.
• Document resolutions, workarounds, and recurring issues.
• Support testing and validation of client and platform updates.

Qualifications YOU Must Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
• Must be a U.S Citizen.
• Two to five years of experience in system administration, application support, desktop support, or a related technical role.
• Equivalent relevant technical experience may be considered in place of the degree requirement.
• Experience providing remote application or desktop support.
• Working knowledge of Windows 11 troubleshooting and software installation.
• Experience using Docker Desktop as part of the support or administrative toolset.
• Experience with Bomgar, OneStop, or similar remote-support tools.
• Ability to troubleshoot client installation, application launch, licensing, connectivity, access, and configuration issues.
• Basic understanding of client-server applications, software distribution, containers, and license management.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to take ownership of issues and work independently through resolution.
• Ability to support a large application environment and quickly learn new technologies.

Qualifications We Prefer:

• Familiarity with Active Directory, networking, application logs, PowerShell, and SQL.
• Experience supporting custom enterprise clients or application delivery platforms.
• Experience with IT service-management practices, including incident, service request, problem, and knowledge management.
• ITIL Foundation certification or equivalent service-management knowledge

What We Offer:

• Some of our competitive benefits packages include:
• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!

Learn More & Apply Now!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

• Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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