Responsibilities:

IT Support & Incident Management

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  Provide Level 1 & Level 2 support for Windows, macOS, and Linux users.

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  Troubleshoot hardware, software, network, VPN, email, and application issues.

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  Manage incidents end-to-end, including root cause analysis (RCA) and documentation.

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  Handle P1/P2 incidents, escalations, and post-incident reviews.

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  Ensure SLA compliance using ITSM tools (e.g., Jira, Service Desk systems).

Network & Security Administration

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  Configure and troubleshoot networking (TCP/IP, DNS, DHCP, VPN, routing, switching).

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  Manage firewalls including pfSense and other enterprise firewall solutions.

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  Implement network security policies, NAT rules, VPN access, and network segmentation.

Endpoint & MDM Management

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  Manage endpoints using Microsoft Intune and other MDM solutions.

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  Enforce security policies, compliance standards, encryption, and application deployment.

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  Support Windows and macOS device lifecycle management including onboarding and offboarding.

Monitoring & Operations

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  Use monitoring tools such as Prometheus, Grafana, Zabbix, or similar platforms.

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  Configure alerts, dashboards, thresholds, and system health monitoring.

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  Reduce alert noise and improve system observability and operational efficiency.

System Administration

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  Manage Windows Server (Active Directory, DNS, DHCP, GPO, IIS) and Linux systems (Ubuntu/RHEL).

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  Perform system patching, updates, security hardening, and performance tuning.

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  Support identity management, file systems, and print services in enterprise environments.

Automation & Scripting

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  Develop automation using PowerShell, Bash, or Python.

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  Support Infrastructure as Code tools such as Ansible and Terraform.

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  Improve operational efficiency through scripting, runbooks, and API automation.

IT Asset & Vendor Management

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  Manage IT asset lifecycle including procurement, inventory, licensing, and disposal.

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  Coordinate with vendors for support, maintenance, and contract renewals.

Documentation & Reporting

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  Maintain SOPs, runbooks, and technical documentation.

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  Provide operational reports and system health/status updates to management.

Email & SMTP Security (SPF, DKIM, DMARC)

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  Configure, manage, and troubleshoot SMTP email systems and deliverability issues.

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  Implement and maintain email authentication protocols (SPF, DKIM, DMARC) to ensure secure email communication.

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  Troubleshoot email flow issues such as spam filtering, bounce backs, blacklisting, and delivery failures.

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  Manage DNS records related to email security and domain domain protection.

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  Support email platforms such as Microsoft 365, Google Workspace, and SMTP relay services.

Cloud Infrastructure

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  Manage cloud platforms including AWS, Azure, and Hetzner.

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  Handle provisioning, monitoring, scaling, and cost optimization.

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  Support hybrid infrastructure and SaaS integrations.

Backup & Security

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  Manage backup and restore operations and perform disaster recovery testing.
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  Maintain endpoint security, antivirus protection, and email security systems.

Requirements

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  2–4 years of experience as a System Administrator, Network Administrator, or IT Support Engineer.

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  Strong hands-on experience with Windows 10/11, macOS, Windows Server (AD, DNS, DHCP, GPO, MDM).

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  Good knowledge of Linux administration (CLI, system services, logs, permissions, networking).

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  Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing, switching, firewalls).

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  Experience with database basics and troubleshooting (MySQL, PostgreSQL, MSSQL).

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  Familiarity with cloud platforms such as AWS (preferred), Azure, OCI or Hetzner.

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  Experience with monitoring tools (Zabbix, Prometheus, Grafana, or similar).

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  Knowledge of automation and orchestration tools such as Ansible (or equivalent).

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  Hands-on scripting experience using PowerShell, Bash, or Python.

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  Strong analytical, troubleshooting, and problem-solving skills.

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  Excellent communication skills and ability to work in a team environment.

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  Bachelor’s degree in Information Technology, Computer Science, or related field.

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  Ensure SLA compliance using ITSM tools (e.g., Jira, Service Desk tools).

Certifications (Preferred / Added Advantage):

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  Microsoft Certified:
  Windows Server Hybrid Administrator Associate
  or equivalent
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  Cisco Certified:
  CCNA (Cisco Certified Network Associate)
  or equivalent
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  VMware Certified Professional (VCP)