Job Description

Oversee the implementation of Healthcare facility and Medical Office security systems and technology integration. This support includes consulting, assisting & tracking master system architecture for local Security Administration teams in order to achieve logical collective implementation. Provide Contractor/Local Security support for programming or bringing systems into operations. Maintain Security System Server Software Licensing. Provide liaison for Local Security and Systems designers and manufactures. Ensure

design/construction projects are consistent with industry best practices as well as NFS design standards, scope, schedule and budgets. Reinforces the direction of Healthcare facility Systems, and develops relationships with IT, Local Security & Contractors in order to maintain system efficiencies.

SHIFT; 0800-1600 / 40hrs

LOCATION; Modesto

DISTINGUISHING CHARACTERISTICS:

Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job or Specific duties or tasks may vary and be documented separately. An associate might or might not berequired to perform allfunctions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed tobe other (non-essential) functions.
• Associates are held accountable for successful job Job performance standards may be documented separately, and may include functions, objectives, duties ortasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to jobsafety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies In theevent of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

1. Maintain documentation of the security system configuration
2. Provide technical & troubleshooting support, coordinate problem tracking and resolution
3. Security Systems Auditing
4. Fulfill the Responsibilities, Qualifications, Competencies, and applicable Addenda of subordinates or designated staff
5. Act in the absence of the Account Manager, when directed
6. Assist the Account Manager in systems administrative or functional tasks as directed
7. Interpret applicable policies and procedures based on existing circumstances
8. Supervise subordinates so they perform their functions effectively
9. Review and oversee corrections to appropriate subordinate’s reports
10. Evaluate and document subordinate’s performance
11. Maintenance & Health Monitoring
12. Maintenance of System Standards
13. Perform User training for Security Personnel and other System Users
14. Carries out specific tasks and duties of a similar nature and scope as required for the assigned
15. Quickly identify potential negative situations and implement effective countermeasures
16. Teach facility-specific procedures and policies
17. Review appropriate subordinate’s reports
18. Provide position coverage, if necessary
19. Meets or exceeds annual or bi-annual clinical/employee health screening requirements

MINIMUM QUALIFICATIONS AT ENTRY

Minimum 5-years experience in working as a systems administrator with extensive knowledge in server applications and

extensive knowledge in system administration functions. 3-5 years project management experience, particularly in the multidisciplinary field of construction services or information

technology, dealing with installation timeliness, budgets and building schedules. Extensive familiarity with blueprints and standards and wiring diagrams; Working knowledge of security systems; Experience withcurrent software programs such as Windows NT or 2000, SQL, MSN Office including MSN Project; Prior experience in the development of comprehensive training programs for service line staff. Must be experienced or capable to become knowledgeable about applications for security, communication and safety systems; Prior experience in the development of comprehensive training programs for service line staff. Knowledge ofcommunication systems to include two-way radios networks

Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.

Must be Computer literate.

MINIMUM HIRING STANDARDS

• Must be at least 18 years of
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United
• Must have the ability to speak, read, and write
• Must have a High School Diploma or
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background

LICENSURE OR CERTIFICATION

Must have valid Government issued Driver’s License or valid state issued I.D. card, Bureau of Security and Investigative Services Certification or Guard Card.

LANGUAGE SKILLS

Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with patients, medical staff, employees and visitors.

EDUCATION/EXPERIENCE

Bachelor's degree or experience equivalent. An in-depth knowledge of security & standard IT applications is preferred.

Knowledge, training, and/or experience in access control Security Systems, Security and Safety issues and standards as set forth by OSHA and TJC (The Joint Commission) is preferred

COMPETENCIES (as demonstrated through experience, training, and/or testing):

System Planning & Standardization-

• Maintenance of System Standards in regards to; o Naming

Conventionso Programming standards

• Installation

Standards (Construction

Division 28)o Segmentation

• Access Group & Level strategieso Alarm

configurations upon request

• User permission levelso HardwareConfiguration
• Perform Semi-annual review of System software and help evaluate needs or benefits
• Perform licensing audits by comparing existing equipment with licensed devices

System Expansion-

• Provide programming, configuration, and testing assistance necessary for System expansion
• Actively participate in security installation projects to ensure standards are
• Commission new projects
• Administrate Lenel user accounts & permissions

Maintenance & Health Monitoring-

• Monitor System health such as hardware functionality & connectivity
• Perform and maintain back-ups, assist with disaster recovery
• Verify that all correct services are running
• Manage database transaction and error logs
• Review Lenel error log files
• Check databases size and integrity
• Assist with software application and service pack upgrades
• Work with Local IT for application
• Work with approved vendors to maintain security systems

Training-

• Perform User training for Security Personnel and other System Users

Documentation & Procedural Development-

• Maintain documentation of the security system configuration o Server information

o High level passwords & User permission levelso Software versions & license numbers o Equipment configuration & location per Server o Firmware versions

• Dates that equipment was put into service, vendor of record, and warranty period
• Publish Customer specific programming standards & practices

System Reporting

• Generate administrative & investigative reports

• Run specific audit reports
• Assist with Video clip and image recovery when required

Troubleshooting & Technical Assistance-

• Provide technical & troubleshooting support, coordinate problem tracking and resolution
• Coordinate with customer IT department to assist with resolution of IT related problems
• Maintain a log of outstanding hardware and software issues

Systems Auditing

• Audit SOC performance• Audit System alarms weekly
• Audit all hardware
• Audit Video recorders monthly
• Attend Monthly Systems Peer group
• Give area updates at monthly systems peer group
• Send required monthly system audit reports to NFS Security Systems Program

Other

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements forSecurity
• Pass each healthcare competency exam and/or skills lab including an managing or defusing assaultive behavior training program or similar course as described by the client
• Ability to carry out instructions furnished in written, oral, or diagrammatic
• Ability to be an effective team
• Ability to maintain professional composure when dealing with unusual
• Courteous telephone
• Ability to adapt to changes in the external environment and
• Ability to write routine correspondence, including logs and
• Good organizational
• Ability to provide high quality customer
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatorylicensing
• May be required to work overtime without advance
• Required ability to handle multiple tasks
• Keyboarding, basic computer usage and operating
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven
• Occasional reaching with hands and arms, stooping, kneeling, crouching and
• Occasional lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 50
• Close vision, distance vision, and ability to adjust
• May be required to use vehicle for the performance of
• On occasion may be required to perform stressful and physical
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear anddevices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talkor
• The ability to maintain mental stability under periods of
• The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals,heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment

can vary from extreme noise to extreme quiet.

Classification History

Updated to reflect the new structure 4/01 (jmw)

Updated to reflect the new structure 01/09 (pdw) Updated to reflect the new structure 10/09 (pdw) Updated to reflect the new structure 05/10 (pdw) Reviewed & updated 1.1.12 (ss) Reviewed & updated 11.4.13

Qualifications

Oversee the implementation of Healthcare facility and Medical Office security systems and technology integration. This support includes consulting, assisting & tracking master system architecture for local Security Administration teams in order to achieve logical collective implementation. Provide Contractor/Local Security support for programming or bringing systems into operations. Maintain Security System Server Software Licensing. Provide liaison for Local Security and Systems designers and manufactures. Ensure

design/construction projects are consistent with industry best practices as well as NFS design standards, scope, schedule and budgets. Reinforces the direction of Healthcare facility Systems, and develops relationships with IT, Local Security & Contractors in order to maintain system efficiencies.

DISTINGUISHING CHARACTERISTICS:

Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job or Specific duties or tasks may vary and be documented separately. An associate might or might not berequired to perform allfunctions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed tobe other (non-essential) functions.
• Associates are held accountable for successful job Job performance standards may be documented separately, and may include functions, objectives, duties ortasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to jobsafety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies In theevent of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

1. Maintain documentation of the security system configuration
2. Provide technical & troubleshooting support, coordinate problem tracking and resolution
3. Security Systems Auditing
4. Fulfill the Responsibilities, Qualifications, Competencies, and applicable Addenda of subordinates or designated staff
5. Act in the absence of the Account Manager, when directed
6. Assist the Account Manager in systems administrative or functional tasks as directed
7. Interpret applicable policies and procedures based on existing circumstances
8. Supervise subordinates so they perform their functions effectively
9. Review and oversee corrections to appropriate subordinate’s reports
10. Evaluate and document subordinate’s performance
11. Maintenance & Health Monitoring
12. Maintenance of System Standards
13. Perform User training for Security Personnel and other System Users
14. Carries out specific tasks and duties of a similar nature and scope as required for the assigned
15. Quickly identify potential negative situations and implement effective countermeasures
16. Teach facility-specific procedures and policies
17. Review appropriate subordinate’s reports
18. Provide position coverage, if necessary
19. Meets or exceeds annual or bi-annual clinical/employee health screening requirements

MINIMUM QUALIFICATIONS AT ENTRY

Minimum 5-years experience in working as a systems administrator with extensive knowledge in server applications and

extensive knowledge in system administration functions. 3-5 years project management experience, particularly in the multidisciplinary field of construction services or information

technology, dealing with installation timeliness, budgets and building schedules. Extensive familiarity with blueprints and standards and wiring diagrams; Working knowledge of security systems; Experience withcurrent software programs such as Windows NT or 2000, SQL, MSN Office including MSN Project; Prior experience in the development of comprehensive training programs for service line staff. Must be experienced or capable to become knowledgeable about applications for security, communication and safety systems; Prior experience in the development of comprehensive training programs for service line staff. Knowledge ofcommunication systems to include two-way radios networks

Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.

Must be Computer literate.

MINIMUM HIRING STANDARDS

• Must be at least 18 years of
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United
• Must have the ability to speak, read, and write
• Must have a High School Diploma or
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background

LICENSURE OR CERTIFICATION

Must have valid Government issued Driver’s License or valid state issued I.D. card, Bureau of Security and Investigative Services Certification or Guard Card.

LANGUAGE SKILLS

Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with patients, medical staff, employees and visitors.

EDUCATION/EXPERIENCE

Bachelor's degree or experience equivalent. An in-depth knowledge of security & standard IT applications is preferred.

Knowledge, training, and/or experience in access control Security Systems, Security and Safety issues and standards as set forth by OSHA and TJC (The Joint Commission) is preferred

COMPETENCIES (as demonstrated through experience, training, and/or testing):

System Planning & Standardization-

• Maintenance of System Standards in regards to; o Naming

Conventionso Programming standards

• Installation

Standards (Construction

Division 28)o Segmentation

• Access Group & Level strategieso Alarm

configurations upon request

• User permission levelso HardwareConfiguration
• Perform Semi-annual review of System software and help evaluate needs or benefits
• Perform licensing audits by comparing existing equipment with licensed devices

System Expansion-

• Provide programming, configuration, and testing assistance necessary for System expansion
• Actively participate in security installation projects to ensure standards are
• Commission new projects
• Administrate Lenel user accounts & permissions

Maintenance & Health Monitoring-

• Monitor System health such as hardware functionality & connectivity
• Perform and maintain back-ups, assist with disaster recovery
• Verify that all correct services are running
• Manage database transaction and error logs
• Review Lenel error log files
• Check databases size and integrity
• Assist with software application and service pack upgrades
• Work with Local IT for application
• Work with approved vendors to maintain security systems

Training-

• Perform User training for Security Personnel and other System Users

Documentation & Procedural Development-

• Maintain documentation of the security system configuration o Server information

o High level passwords & User permission levelso Software versions & license numbers o Equipment configuration & location per Server o Firmware versions

• Dates that equipment was put into service, vendor of record, and warranty period
• Publish Customer specific programming standards & practices

System Reporting

• Generate administrative & investigative reports

• Run specific audit reports
• Assist with Video clip and image recovery when required

Troubleshooting & Technical Assistance-

• Provide technical & troubleshooting support, coordinate problem tracking and resolution
• Coordinate with customer IT department to assist with resolution of IT related problems
• Maintain a log of outstanding hardware and software issues

Systems Auditing

• Audit SOC performance• Audit System alarms weekly
• Audit all hardware
• Audit Video recorders monthly
• Attend Monthly Systems Peer group
• Give area updates at monthly systems peer group
• Send required monthly system audit reports to NFS Security Systems Program

Other

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements forSecurity
• Pass each healthcare competency exam and/or skills lab including an managing or defusing assaultive behavior training program or similar course as described by the client
• Ability to carry out instructions furnished in written, oral, or diagrammatic
• Ability to be an effective team
• Ability to maintain professional composure when dealing with unusual
• Courteous telephone
• Ability to adapt to changes in the external environment and
• Ability to write routine correspondence, including logs and
• Good organizational
• Ability to provide high quality customer
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatorylicensing
• May be required to work overtime without advance
• Required ability to handle multiple tasks
• Keyboarding, basic computer usage and operating
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven
• Occasional reaching with hands and arms, stooping, kneeling, crouching and
• Occasional lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 50
• Close vision, distance vision, and ability to adjust
• May be required to use vehicle for the performance of
• On occasion may be required to perform stressful and physical
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear anddevices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talkor
• The ability to maintain mental stability under periods of
• The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals,heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment

can vary from extreme noise to extreme quiet.

Classification History

Updated to reflect the new structure 4/01 (jmw)

Updated to reflect the new structure 01/09 (pdw) Updated to reflect the new structure 10/09 (pdw) Updated to reflect the new structure 05/10 (pdw) Reviewed & updated 1.1.12 (ss) Reviewed & updated 11.4.13