Job Description

Under limited supervision the Systems and Development Analyst 2/3 works with a team providing mid-level technical expertise for multiple 3rd party/ COTS Energy applications, but will primarily support the AVEVA™ PI System (formerly OSIsoft). This includes PI Data Archive, PI Asset Framework (AF), PI Vision, interfaces/connectors, buffering technologies, and related integrations. The analyst ensures secure, reliable, and compliant operational data flows supporting energy generation & trading operations across OT, IT, security, compliance, and analytics functions. The role combines deep platform knowledge, cross-functional communication and collaboration, and the ability to troubleshoot and coordinate resolution of complex, high impact issues. 

• Supports the stability and reliability of the PI platform by acting as a primary responder to reported issues, independently performing troubleshooting and resolving routine to moderately complex incidents within established standards while maintaining accurate ticket updates.
• Independently performs routine to moderately complex PI platform maintenance, including issue investigation, assistance with patches and upgrades, configuration changes under established standards, interface support, certificate updates, and coordinated deployment activities.
• Provides customer support for PI applications and interfaces by researching documented issues, gathering diagnostic information, submitting vendor tickets, and coordinating follow‑up to resolve product questions or enhancement needs.
• Configures, documents, and implements changes for supported PI components and interfaces following established procedures, design specifications, and change management standards.
• Collaborates with end users to understand business practices, operational timelines, and analytical dependencies that rely on PI data; uses this context to clarify impact and prioritize support activities.
• Reviews upstream and downstream data flows and workflows to understand how business processes influence PI system behavior, integration dependencies, and operational support needs.
• Creates and maintains clear technical documentation and system diagrams, ensuring configuration records, documentation repositories, and work tracking systems remain accurate and current.
• Collaborates with internal IT teams across infrastructure, security, networking, data, cloud, OT, and application domains to support coordinated, end‑to‑end PI system operations.
• Maintains accurate work tracking by documenting incidents, requests, and planned work; communicates progress, identifies dependencies, and raises risks or blockers when discovered.
• Works with senior team members to resolve complex or ambiguous PI platform issues when symptoms extend beyond available documentation, coordinating with vendors and cross‑functional teams as needed.
• Provides technical leadership during complex or high‑impact incidents by coordinating resources, guiding troubleshooting strategy, and ensuring timely communication.
• Assists with root‑cause analysis for significant incidents and defines corrective and preventative actions to improve long‑term reliability.
• Designs and maintains complex PI configurations, integrations, and interfaces within established architectural standards.
• Collaborates with other team members and supports consistent troubleshooting, documentation, and support standards.
• Performs any additional responsibilities as requested or assigned.

In addition to the above, responsibilities of the Systems & Development Analyst 2/3 position include:

• Performs root‑cause analysis for systemic or recurring issues and drives long‑term corrective and preventative actions across teams and vendors.
• Assists with cross‑functional planning for major PI upgrades, platform modernization initiatives, and integration changes; identifies risks and interdependencies.
• Complies with all documentation, configuration, and operational governance standards to ensure audit readiness and platform consistency.
• Provides technical input to project planning, prioritization, and operational readiness activities.
• Provides independent on‑call operational support as part of an on‑call rotation and provides highest‑level escalation coverage when scheduled.

Bachelor's degree in management information systems (MIS), computer science or related technical field or equivalent work experience. (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

A minimum of three years of experience in systems analysis or software application development for a Sys & Development Analyst 2.

A minimum of five years of experience in systems analysis or software application development for a Sys & Development Analyst 3.

Hands‑on experience administering the AVEVA™ PI System.

Demonstrated ability to lead complex troubleshooting and incident response activities.

Strong analytical, problem‑solving, and communication skills.

Ability to prioritize and manage multiple concurrent tasks and operational responsibilities.

MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.