Job Description

Location: West Islip, New York

Category: IT

Schedule: ['Full Time']

Shift: Day shift

Hours: 7AM to 3PM

Req ID: 74448

Overview

Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace!

Position Summary:

The PACS & RIS Analyst is responsible for supporting the full imaging ecosystem across Catholic Health, including PACS/CPACS/VNA, imaging modalities, and the radiology Information system (RIS). This role provides day-to-day operational support, participates in integration and optimization efforts, and serves as the primary liaison between clinical users, IT teams, and vendor partners.

The analyst will support both practice and hospital imaging environments and will be involved in device calibration, modality and workstation integration, workflow troubleshooting, and radiology application build. The role includes participating in project planning, system design, build, testing, training, implementation, and ongoing support for both PACS and RIS.

The PACS & Radiant Analyst must understand imaging workflows end-to-end—including ordering, scheduling, image acquisition, interpretation, and result delivery—and work collaboratively with leadership to ensure stable, high-quality imaging operations.

Job Details

Core Responsibilities

1. Serve as the primary on-site and remote support contact for PACS and RIS across physician practices and imaging departments.
2. Act as the bridge between clinical end users, the Melville IT team, and vendor partners for issue resolution and system enhancements.
3. Support the integration and configuration of imaging modalities, workstations, and associated hardware/software.
4. Coordinate and resolve issues related to image order management, workflow discrepancies, device performance, and system connectivity.
5. Participate fully in the system lifecycle: planning, build, testing, training, implementation, optimization, and production support.
6. Perform local and remote device calibration and modality integrations in collaboration with clinical engineering and desktop support.
7. Troubleshoot workflow issues with a strong understanding of modality worklists, DICOM, HL7, and Epic Radiant imaging build.

Application & Workflow Responsibilities

1. Adhere to established standards for build, naming conventions, numbering, and security classifications.
2. Document specifications, workflows, and operational procedures for both PACS and RIS.
3. Investigate and validate end-user workflow needs and translate them into system requirements.
4. Collaborate with team members and vendors to create and execute implementation and upgrade plans.
5. Support clinical staff in documenting workflows, identifying issues, and improving operational efficiency.
6. Gain and maintain required Epic certifications (including Epic Radiant) and vendor system competencies.
7. Develop deep understanding of radiology practice operations, policies, and regulatory requirements.

Go-Live & Support Responsibilities

1. Actively participate in go-live and post-go-live activities, including training, issue triage, follow-up communication, and system adjustments.
2. Be available to work flexible hours, including all shifts during go-live and planned maintenance events.
3. Participate in leadership and project meetings as needed.
4. Provide clear, timely communication across all involved teams and departments.
5. Ensure accurate and timely time tracking for assigned tasks.

Compliance & Organizational Responsibilities

1. Support facilities and practices in meeting evolving regulatory and accreditation requirements for imaging.
2. Perform all duties in accordance with Catholic Health policies, including Compliance and Information Security requirements.
3. Report any suspected security, privacy, or compliance issues per policy.
4. Contribute to a positive customer experience by delivering high-quality service to clinical and administrative partners.

Functional Abilities

1. Excellent interpersonal, written, and verbal communication skills.
2. Strong clinical or imaging knowledge to confidently support discussions with radiologists, technologists, and leadership.
3. Ability to travel between Catholic Health entities as required.
4. Willingness to attend training (including out-of-state, multi-day sessions).
5. Ability to maintain professionalism and confidentiality in high-visibility situations.
6. Strong problem-solving skills with the ability to break down complex issues into manageable tasks.
7. Ability to work independently and collaboratively across diverse teams and organizational levels.
8. Demonstrated ability to thrive in a fast-paced environment while meeting deadlines and quality standards.
9. Availability for regular on-call rotation and overtime as needed to support operational requirements.

Education, Training, and Experience:

1. Must have a bachelor's and at least 3 years' experience in a progressive IT role.
2. Working knowledge of policies, procedures, and business operations of a radiology department or physician practice.
3. Proficient in Microsoft office,
4. Demonstrated ability to manage to deadlines, changing priorities
5. Strong project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
6. Strong communication and follow-up skills.
7. Detail oriented and knack for probing for information in order to fully understand the underlying needs that drive how the system should be built.
8. Strong problem-solving abilities; excellent communication and interpersonal skills. Independent and self-motivated, energetic with strong desire to learn.

Salary Range

USD $45.00 - USD $65.00 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.