Are you a seasoned professional in syndicated loan servicing with a passion for leadership and operational excellence? Join our Commercial Lending Operations team as a Manager of Syndication Loan Servicing, where you’ll lead a high-performing team responsible for servicing some of the most complex and high-profile commercial loans in the industry. This is a back-office leadership role focused on managing the full lifecycle of syndicated loan transactions – from booking and funding to payment processing and rate adjustments – while ensuring seamless communication with participating banks and maintaining compliance with legal agreements and internal policies.
Why This Role Matters:
You’ll be managing the operational backbone of some of the bank’s largest and most strategic lending relationships – including high-profile projects like stadium builds and corporate expansions. These loans are too large for a single institution to carry, and your team ensures that the shared risk and servicing responsibilities are executed flawlessly.
What You’ll Do:
Education and Experience Required:
A combined minimum of 7 years’ higher education and relevant work experience, inclusive of a minimum of 2 years' work leadership and/or supervisory experience
Excellent customer service skills
Prior experience using tact and diplomacy
Strong knowledge of relevant spreadsheet, word processing, and presentation software as required within unit managed
Education and Experience Preferred:
Bachelor's degree
Syndication lending experience
Strong understanding of commercial lending systems
Excellent communication skills and the ability to work with sophisticated borrowers and financial institutions
Proven ability to navigate complex relationships, resolve escalations, and manage risk
Call center and/or financial services operations experience
Excellent verbal and written communication skills
Strong knowledge of departmental systems, documents and procedures
Proven experience to motivate team and handle conflict without alienating others
Work Model & Office Location:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Buffalo, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
