Job Description

Role and Responsibilities

• Respond to inbound calls for reservations, guest service questions, and appropriate transfers to other departments.
• Handle guest queries and requests via phone, fax and email.
• Relay written and verbal messages to appropriate people.
• Get all the necessary information from the caller to ensure you are directing the call to the right place.
• Provide accurate information concerning all aspects of the hotel including location, directions, amenities and facilities.
• Tidy and maintain the switchboard area.
• Update and maintain accurate records of all calls received and relayed.
• Assistance may be required by other department and other duties as may be assigned by the Director of Front Office.
• Assist Front desk as necessary

Qualifications

Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.

Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.

The Switchboard (PBX) operator will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self-motivated and very detail oriented.

This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs – Opera.

Flexible shift availability including evenings, weekends and holidays.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.