Permanent, part time 33.25 hours per week
Excellent benefits including salary packaging
Fitzroy location
About the Role
You will provide an effective & efficient communications service and information to all Hospital staff, external agencies and the general public
Hospital Switchboard operations – Ensure Calls are answered in an appropriate manner and all callers are treated in a polite and courteous manner
Demonstrate high levels of communication skills appropriate to Switchboard functions
Operation and management of Hospital Paging system
Receipt, management and coordination of all Emergency Codes
Provide accurate patient enquiry information
Collation, maintenance and dissemination of information relating to Doctors, Medical & After-hours rosters
Provide accurate information to Hospital staff in relation to on-call staff, clinical rosters and directory information
Classifications for this position will range fromHS1 - HS17 ($58, 442 - $64,610 per annum pro rata)
Your Contribution
Experience in a health service environment is essential
Demonstrated high level communication and organisational skills
Strong computer literacy
Sound typing skills
Experience in a switchboard setting
Ability to participate as a member of a team in a dynamic work environment
Ability to prioritise workload and meet deadlines.
Must be self-directing and demonstrate initiative
A valid Nationally Coordinated Criminal History Check, or willing to obtain
What We Offer
A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged.
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging – Increase your take home pay!
In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement
About the Telecommunications Team
St Vincent’s Switchboard is located within the Inpatient Services Building at Fitzroy and operates 24 hours 7 days per week. Switchboard Operators manage a nucleus of information for staff, patients, relatives and external agencies
Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.
Application
Please attach your resume and cover letter to your application.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
5 June 2026 11:59pm
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https /www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
