Cape Cod Healthcare

Switchboard Operator

Cape Cod Healthcare  •  Hyannis, MA (Onsite)  •  5 hours ago
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Job Description

Switchboard Operator - (260430-50002677) 
Purpose of Position Efficiently operates communications systems within department guidelines. 

 
  1. Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. 
  2. Handles emergency calls in a timely and effective manner in a fast-paced environment. 
  3. Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
  4. Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
  5. Revises on-call schedules for Clinical and Ancillary Departments.
  6. Updates communications database.
  7. Maintains STAT log, pager log and key log.
  8. Issues and receives communication devices when requested.
  9. Control lockset keys as required.
  10. Performs other work-related tasks and activities as assigned or requested by manager.
 

Qualifications

 
  • Ability to read, write and communicate in English
  • High School diploma or GED
  • Acute hearing and demonstrable ability to speak English clearly
  • Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
  • Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
 
Schedule Details 40 Hours Per Week, Rotating Nights, 4p-12a, Every Other Weekend & Rotating Holidays 

Organization

 Cape Cod Hospital

Primary Location

 Hyannis
Department CCH-Switchboard
Annual/Hourly Hourly
Hiring Pay Range  $18.3 - $32.71
Cape Cod Healthcare

About Cape Cod Healthcare

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 550 physicians, nearly 5,000 employees and 500 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, the Cape’s leading provider of homecare and hospice services (VNA), six urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs.

We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape.

For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Hyannis, MA
Year Founded
1916
Website
capecodhealth.org
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