Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
This position is responsible for responding to all internal and external calls received through The Hotel Hershey's main switchboard.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Transferring calls to the appropriate destination
Accepting requests for and placing wake-up calls at the designated times
Accepting and delivering accurate messages
Monitoring the heat/smoke detector panel
Activating emergency response procedures when necessary
Monitoring two-way radio communication with security/engineering and guest service teams
Handling and following up on evening calls for the Housekeeping Department
Employing the paging system to locate staff
Performing other duties as assigned
Qualifications:
Must be at least 18 years of age.
A minimum of 1 year of experience working in customer service.
Knowledge, Skills, and Abilities:
Demonstrated courtesy, clarity of speech, and good judgment.
Proven employee/guest relations, communication, problem solving, and organization skills.
Basic keyboarding skills and ability to type 35 wpm.
Ability to work with minimal supervision.
Professional image representative of property image.
Job Demands:
This is a part-time year round position. The working schedule may include days, evenings, weekends, and holidays based on operational needs.
Physical requirements include sitting (up to 100% of the shift), hearing, speaking clearly and finger dexterity.
Ability to work 2nd shift as required by business levels, including weekends and holidays.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Welcome to Hershey Entertainment & Resorts Company (HE&R), an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Bears American Hockey League team, Hershey Lodge, and numerous restaurants. HE&R is a sought-after employer where our team members have fun, are welcomed for their differences and get to work in historic settings with the smell of chocolate in the air. Our team-focused and service-oriented culture is paramount to our success. We are a community-minded, family-focused organization that strives to deliver memorable experiences to guests and employees alike. With a robust Training & Development program, welcoming environment for all team members, enviable perks and 'sweet' working environments, we invite you to visit www.HersheyJobs.com to apply for a position with us!
HE&R is a privately held company founded in 1927 when our founder, Milton S. Hershey, separated his chocolate manufacturing operations from his other businesses. Our nearly 1,750 full-time and more than 7,000 seasonal/part-time employees share a common goal of upholding the legacy of our founder while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others.
OUR CORE PURPOSE:
Hershey Entertainment & Resorts Company is proud to help fulfill the dream of our founder, Milton S. Hershey, by providing value to Milton Hershey School® in its mission of helping students lead happy, healthy, and fulfilling lives - just as Mr. Hershey wanted. Learn more at www.MHSKids.org.
