Job Description

Responsive recruiter

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Deck Ambassador/ Customer Experience (Part-Time)

Location: Lake Nona, Orlando, FL

Pay: $14/hour

Hours: Up to 30 hours per week (afternoons, evenings, weekends)

About British Swim School – Lake Nona:

The Customer Experience Specialist, also known as a **Deck Ambassador**, welcomes families and helps keep our pool deck, changing areas, and restrooms ready for lessons at our standalone swim school. This is a visible, service-focused role that supports a safe, clean, organized experience from arrival through departure. The Deck Ambassador reports to the Operations Coordinator and follows customer service procedures set by the Customer Experience Lead.

Position Summary:

As a Deck Ambassador, you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You’ll be a friendly, proactive presence who keeps communication flowing and supports the team’s success. This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.

Key Responsibilities:

• Set up the pool deck before lessons and reset it after each shift. Keep teaching equipment, seating, signs, and supplies organized.
• Welcome students and parents or guardians, help them find their classes, and guide them through arrival and departure.
• Answer routine questions about the program and direct account, billing, schedule, or progress questions to the appropriate team member.
• Assist instructors and managers with lesson transitions and other assigned tasks while following supervision and child safety procedures.
• Complete and document daily changing area and restroom safety and cleanliness sweeps using the site's checklist. Check for slip or trip hazards, standing water, damaged fixtures, blocked exits, missing supplies, and conditions that need cleaning or maintenance.
• Respond to routine messes within your training and assigned cleaning procedures, restock supplies, place warning signs or restrict access when needed, and promptly notify the manager about hazards, damage, bodily fluids, or situations requiring specialized cleanup.
• Complete opening, in-shift, and closing facility checks as scheduled; record issues and confirm that urgent hazards have been handed off before leaving.
• Check and record pool water chemistry and temperature under site procedures; immediately escalate readings outside the approved range.
• Share approved photos, stories, or event ideas with the Marketing & Community Coordinator.

Cleanliness & Facility Upkeep

• Perform routine cleaning and stocking of bathrooms and showers throughout shift
• Monitor cleanliness and safety of parent viewing areas and pool deck
• Refill soap, paper towels, and toilet paper as needed
• Take out trash and report any maintenance concerns to management
• Ensure all public areas are neat and presentable at all times

Qualifications:

• Friendly, professional, and enthusiastic—especially around children and families
• Able to stand, walk, and remain on deck in a warm, humid environment for extended periods
• Detail-oriented and able to manage multiple tasks at once
• Comfortable cleaning and restocking restrooms/showers as part of shift
• Previous customer service or early childhood experience preferred
• CPR/First Aid certified or willing to become certified (training provided)
• Must be available for weekday evenings and at least one weekend shift

What We Offer:

• $14/hour pay
• Up to 30 hours/week with flexible scheduling
• Supportive, mission-driven team culture
• Paid training and growth opportunities

How to Apply:

Submit your resume and a quick note about why you’d be a great fit as a Deck Ambassador at British Swim School Lake Nona!

Compensation: $14.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.