Job Description

Customer Experience Manager – Carlile Swim

📍 Wavell Heights, QLD

🕒 Full Time or Part Time Options

💧 Join Australia’s most respected swim school network

Lead the Customer Experience Behind Great Swim Schools

Carlile Swim is seeking a people-focused and experienced Customer Experience Manager to join our Wavell Heights leadership team.

You will lead the Customer Experience team and deliver a warm, efficient and high-quality experience for families across every stage of their swim journey.

About Carlile Swim

Carlile Swim has been a world leader in aquatic education for almost 80 years.

Founded by Forbes and Ursula Carlile, we have shaped generations of swimmers through innovation, high-quality programs and a strong commitment to safety and care.

Today, Carlile Swim delivers more than two and a half million lessons across Australia each year.

The Role:

With support from the Carlile Swim Support Office and Swim School Manager, you will lead and develop the Customer Experience team while ensuring smooth day-to-day operations.

This is a hands-on leadership role, working on shift across customer experience, pool deck supervision and teaching, while maintaining high service standards across the centre.

Key Responsibilities:

• Lead, train and develop Customer Experience team members and Pool Deck Supervisors
• Manage rosters and staffing to ensure efficient operations
• Work on shift across CX, deck and teaching, leading by example
• Monitor service standards and deliver ongoing team training
• Complete administration tasks including reconciliation, banking and stock
  control
• Oversee bookings, enquiries and customer communications
• Partner with the Swim School Manager to improve processes and performance
• Foster a safe, inclusive and high-performing team culture
• Ensure compliance with WHS, child protection and safety standards

About You:

• Swim Teacher qualification (or willingness to obtain)
• Current CPR and First Aid Certificate
• Working With Children Check (Blue Card)

Why Join Us?

• Make a meaningful impact in your local community
• Be part of a supportive and collaborative leadership team
• Access ongoing professional development and career progression

At Carlile Swim we lead with PACE Our people are Passionate, All In, Connected and always Evolving.

Ready to Make a Splash?

If you’re excited by the opportunity to lead an exceptional customer experience team, apply now to join Carlile Swim at Wavell Heights.

Carlile Swim is committed to protecting children and young people from harm. All appointments are subject to appropriate screening and safeguarding requirements.