Job Description

• Permanent Full Time
• $77,133 per annum plus Superannuation
• Join the Active Living team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Empower, Connect and provide opportunities for Activity to all residents and patrons within Hume City Council. Provide high-quality aquatic and recreation opportunities for Hume City Council residents in a safe, friendly and welcoming environment by fostering excellence and professionalism in aquatic operations, facilities and services

What you’ll be doing:

• Delivering exceptional customer service to visitors, staff, and program participants.
• Providing administrative support to the Swim School Team Leader to ensure smooth program operations.
• Assisting Swim Instructors and Aquatic Services Officers in the delivery of Learn to Swim programs.
• Maintaining a safe and welcoming environment, acting as Warden during emergencies or evacuations.
• Supporting staff inductions, ongoing training, and development initiatives.
• Responding to feedback constructively and contributing to continuous improvement of programs and services.
• Upholding confidentiality, professionalism, and integrity in all interactions.

The skills and experience you’ll bring to the role:

• Strong customer service skills with the ability to communicate clearly and professionally, both verbally and in writing.
• Previous experience in administrative support, ideally in a leisure, recreation, or aquatic environment.
• Ability to work effectively as part of a team and independently.
• Strong organisational skills, with attention to detail and the ability to manage multiple tasks.
• Positive attitude, reliability, and a commitment to supporting a safe, engaging environment for all visitors.
• Experience in training or supporting staff is highly desirable.

Required Certifications & Qualifications:

The incumbent is required to hold and maintain current qualifications in;

• Teacher of Swimming and Water Safety Certificate
• Level 2 First Aid Certificate including current CPR Certificate.
• Working With Children Check (WWCC).
• Experience in swim instruction.
• Current driver’s licence.

Desirable qualifications and experience include:

• Aquatic Services Officer qualification.
• Infant Aquatics Certificate.
• Access and Inclusion Certificate.
• Teacher of Adults accreditation.
• Competitive Strokes qualification.
• Austswim Assessor / Workplace Assessor accreditation.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Qualifications