Job Description

Swifts Response (Days) - Reablement Support Worker | 10487 | permanent contract | 24.5 hours per week | £13.90 to £14.58 per hour, £26,824 to £28,142 per annum pro rata | Grade E | North Walsham

We operate 7 days a week, 365 days a year, including Bank Holidays.

Shift Patterns:

Days: 07:00am–2:30pm or 2.30pm-10.00pm

Available shift patterns will be discussed during interview and confirmed at the point of job offer.

Be the calm in the chaos. Be the difference.

Are you ready for a role where no two days are the same? Join Norfolk Swift Response and become part of a fast-paced, dynamic team that responds to unplanned care needs across the county—bringing reassurance, dignity, and practical support to people when they need it most.

Working with Swift Response, you’ll be on the frontline of Social Care, responding swiftly to calls for support. Whether it’s assisting someone who’s had an uninjured fall, providing personal care, or helping someone regain independence after a setback, you’ll be making a real difference every single shift.

What makes this role exciting?

• Every day is different You’ll never be stuck in one place or routine. You’ll respond to a variety of situations, supporting vulnerable adults in their homes across Norfolk.
• Work in pairs, fully equipped You’ll travel in a provided vehicle with a colleague, stocked with everything you need—no upfront costs for fuel or equipment.
• Real impact From helping someone safely up after a fall to supporting with personal care, your work directly improves lives.
• Working Pattern Enjoy a regular working pattern with weekend and bank holiday shifts on rotation.

Who we’re looking for

Whether you’re experienced in care or just starting out, we welcome your application. Full training is provided, and what matters most is your compassion, adaptability, and willingness to step in when it counts.

Why join Norfolk Swift Response?

• Guaranteed salaried hours and paid induction
• Competitive annual leave and pension scheme
• Norfolk Rewards employee discount programme
• Blue Light Card eligibility
• Health and wellbeing support, including fast-track physiotherapy and counselling through Norfolk Support Line
• Opportunities for career development and progression

For more information on working for NFR please click on the link below: https://www.norfolk.gov.uk/jobs-training-and-volunteering/work-at-norfolk-county-council/vacancies/norfolk-first-response-jobs 

For an informal discussion regarding this position please contact NFR Business Support – nfrbusinesssupport@norfolk.gov.uk

Please note: This role is not eligible for skilled worker visa.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 17 May 2026

All other applicants closing date: 26 May 2026