SUMMARY OF ROLE:

The Officer – SWIFT Section is responsible for supporting
the management and oversight of all SWIFT and remittance-related activities for
both Conventional and Islamic Banking operations. The role ensures accurate,
timely, and compliant processing, authorization, and monitoring of domestic and
international payment transactions while maintaining high service standards for
internal and external customers. The role supports the Manager – SWIFT Section
in supervising daily operations, managing operational risks, ensuring
compliance with regulatory requirements, and driving process improvements to
enhance efficiency and service quality. The role holder also acts as a key
escalation point for complex transactions, supports staff development, and
ensures adherence to internal controls, audit requirements, and operational
procedures.

KEY RESPONSIBILITIES:

Responsibilities

SWIFT Operations & Payment Processing

•
Ensure all
SWIFT, remittance, and payment instructions received from branches, business
units, relationship managers, and other departments are processed within
established turnaround times.

•
Authorize,
release, and monitor outward and inward SWIFT transactions, ensuring accuracy
of customer details, beneficiary information, value dates, exchange rates, and
approvals.

•
Review and
authorize transactions received through BPM, B2B, Internet Banking, Mobile
Banking, and other payment channels.

•
Ensure all
transactions are processed before respective cut-off times and in accordance
with Bank policies and correspondent banking requirements.

•
Monitor
payment queues and ensure all pending and high-risk transactions are reviewed
and cleared promptly.

•
Ensure
accurate processing and authorization of standing instructions, recurring
payments, and exception transactions.

•
• Verify
and process transactions requiring call-back verification and maintain
appropriate records for audit purposes.

Transaction Control & Risk Management

•
Monitor
transaction processing activities to ensure compliance with internal controls,
operational risk requirements, AML/CFT regulations, sanctions screening
requirements, and regulatory guidelines.

•
Review and
investigate unusual, high-risk, or suspicious transactions and escalate issues
where appropriate.

•
Ensure all
SWIFT-related General Ledger and suspense accounts are reconciled daily and
exceptions are resolved within agreed timelines.

•
Report
operational incidents, payment failures, processing errors, and control
breaches in accordance with Operational Risk Management procedures.

•
• Ensure
compliance with all internal policies, procedures, and regulatory requirements
issued by the Central Bank of Oman and other relevant authorities.

Customer Service & Stakeholder Management

•
Provide
timely support and responses to branches, business units, customers, and
correspondent banks regarding payment inquiries and transaction status.

•
Resolve
operational issues and payment-related exceptions efficiently while maintaining
excellent service standards.

•
Coordinate
closely with Treasury, Finance, Compliance, Operations Risk, Legal, IT,
Investigation, Corporate Banking, Retail Banking, and other stakeholders to
facilitate smooth transaction processing.

•
• Build
and maintain effective working relationships with internal and external
stakeholders to ensure operational excellence.

Audit, Compliance & Governance

•
Ensure
full compliance with audit recommendations and regulatory requirements.

•
Assist in
preparing responses to audit observations and support timely implementation of
corrective actions.

•
Maintain
complete and accurate records to support audit reviews and regulatory
inspections.

•
Participate
in User Acceptance Testing (UAT), system enhancements, and operational projects
affecting payment services.

•
• Ensure
adherence to payment processing procedures, SWIFT standards, AML/CFT
regulations, sanctions requirements, and internal operational controls.

Process Improvement & Operational Excellence

•
Identify
opportunities to improve operational efficiency, reduce turnaround times,
strengthen controls, and enhance customer experience.

•
Assist in
developing and updating Standard Operating Procedures (SOPs), Service Level
Agreements (SLAs), and operational manuals.

•
Support
automation initiatives and process enhancement projects within the Payments
Unit.

•
• Monitor
operational performance metrics and recommend improvements to increase
productivity and reduce operational risk.

Management Information & Reporting

•
Prepare
and review operational reports, exception reports, reconciliation reports, and
management information reports.

•
Ensure
timely and accurate submission of all required MIS reports to management and
relevant stakeholders.

•
Monitor
key operational indicators and escalate emerging risks or issues.

Process Innovation, Automation & Digitalization

•
Drive
continuous process improvement through innovative, automated, and digital
solutions once required

Business Control & Governance

•
Ensure
adherence to the bank's policies, regulatory requirements, and industry
standards in all operational activities.

Self/People Development & Continuous Learning:

•
Continually
update oneself through knowledge acquisition, on-the-job training, or project
involvement; advocate and support others to do the same.

Requirements

• 
  Omani nationals only.
• 
  Bachelor's Degree in Banking, Finance, Business
  Administration, Accounting, or a related discipline.
• 
  Minimum 5 years of banking experience with
  substantial exposure to SWIFT operations, international payments, remittances,
  correspondent banking, and payment processing activities.