Job Description

Mercier Consultancy is looking for a skilled Swedish-speaking Helpdesk Expert to join our team in Athens, Greece, supporting a leading restaurant platform. This role involves providing top-tier technical support and customer service to Swedish-speaking clients operating in the restaurant industry.

As a Helpdesk Expert, you will be the primary contact for resolving customer issues, guiding users through platform functionalities, and ensuring a smooth user experience. Your expertise and language skills will be instrumental in maintaining high levels of client satisfaction and improving operational efficiency.

Responsibilities

• Deliver expert-level helpdesk support to Swedish-speaking restaurant clients through phone, email, and chat
• Diagnose and resolve technical problems related to the restaurant platform promptly
• Assist clients with onboarding, platform training, and feature utilization
• Document all support cases and client interactions accurately in the ticketing system
• Work closely with product and development teams to communicate client feedback and help improve the platform
• Stay informed on platform updates and industry trends to provide relevant guidance

Requirements

• Fluent in Swedish and English with excellent verbal and written communication skills
• Proven experience in helpdesk or customer support roles, preferably within restaurant or hospitality platforms
• Strong problem-solving skills and technical aptitude
• Ability to manage multiple client issues efficiently and with a customer-centric approach
• Familiarity with CRM and ticketing systems
• Willingness to work onsite in Athens, Greece
• Proactive attitude and ability to work both independently and collaboratively

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• And More...