Job Description

Mercier Consultancy is excited to announce an opening for a Swedish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this role, you will serve as the primary support contact for our Swedish-speaking gaming community, ensuring they receive outstanding assistance and a fantastic gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to a welcoming and supportive environment. We are looking for individuals who are passionate about gaming and possess strong communication skills to effectively engage with our players.

Responsibilities

• Provide exceptional support to Swedish-speaking players through email, chat, and social media platforms
• Resolve technical issues, gameplay questions, and account-related inquiries
• Document all player interactions and support requests accurately in our database
• Collaborate with other teams to resolve complex player issues effectively
• Gather and relay player feedback to the development team for continuous product improvement
• Create a positive and engaging community for players through excellent support
• Stay informed about the latest gaming trends and developments relevant to our offerings

Requirements

• Fluency in Swedish and English, both written and spoken
• Excellent communication and customer service skills
• Prior experience in player support or a customer-facing role is a plus
• A strong passion for gaming and understanding of gaming culture
• Strong problem-solving skills with keen attention to detail
• Ability to work independently as well as in a collaborative team environment
• Familiarity with customer support software and gaming platforms is advantageous

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses