Job Description

Cross Border Talents is looking for Swedish Native Speakers for the position of Customer Support Agent to work in Sofia - Bulgaria.

Our Client

"is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages" Our client is a leading provider of multilingual player support localization and testing services for the games industry.

Requirements

Primary Responsibilities

As a Customer Service Representative you will be a part of a great team and all together will:

• Listen and respond to customers queries by phone and email
• Provide accurate, valid and complete information to the clients’ requests
• Identify and assess customers’ needs to achieve satisfaction

Requirements

• Native/ fluent level Swedish
• Good understanding of English (B2);
• Ability to work in a team environment
• Ability to build trust with the customers;

Bonus Skills

• Good troubleshooting skills and analytical thinking;
• Good communication skills

Benefits

Benefits

Our client believes the staff is their most important asset and therefore they take pride in finding the best, most talented and driven employees.

• salary much higher than the average Bulgarian wage;
• accommodation in a hotel or apartment arranged by our client;
• support in finding an apartment afterwards;
• reimbursement of a Flight ticket;
• all our employees receive also: meal vouchers, additional health coverage; free transportation for early and late shifts;
• In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.