We are hiring for this role on behalf of our client in the EV automotive industry
Location: Ho Chi Minh City, Vietnam
Workplace Type: Onsite
Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.
The Swap Station O&M Manager will lead the operation and maintenance of Swap Stations in Vietnam. The role owns network operational readiness, service quality, maintenance performance and the local O&M operating model, working across CGM, parent companies, Finance, Procurement, deployment teams and external vendors. The Manager is accountable for technical and operational decisions within O&M scope and provides engineering input to annual planning and cost optimization without compromising safety, reliability or service quality.
1 - O&M Team Management & Network Operations — Lead in-house O&M and repair teams; manage daily operations, station condition, anomaly tracking, reporting and continuous improvement.
2 - Preventive & Corrective Maintenance — Establish and manage preventive and corrective maintenance programs, work prioritization, response, quality verification and closeout for Swap Stations.
3 - SLA, Audit & Network Performance — Define and maintain operational, SLA and audit standards; monitor network availability, maintenance performance, station condition and action closure.
4 - Incident Management & Technical Escalation — Coordinate rapid assessment, immediate response, root-cause analysis, reporting and escalation for major technical incidents affecting station operations or user service.
5 - Vendor & Contractor Performance Management — Manage third-party engineers and contractors; review SLA compliance, work quality, safety, response, corrective actions and performance.
6 - Deployment, Commissioning & Operational Handover — Coordinate with deployment and construction teams on commissioning, readiness checks, handover documentation and post-launch stabilization; support operational acceptance.
7 - SOP, Documentation & Compliance — Establish, update and implement deployment, commissioning, maintenance and incident-response SOPs in accordance with Vietnam requirements and CGM standards.
8 - Engineering Cost Optimization & Annual Planning — Partner with Finance, Procurement and related functions on annual budget planning and cost optimization; assess Swap Station construction, deployment and maintenance methods and identify technically feasible CAPEX/OPEX improvements while maintaining safety, reliability and service quality.
9 - Cross-functional & Joint-Venture Coordination — Align CGM, parent-company and cross-functional teams; coordinate local resources, communicate operational risks and support product and service deployment.
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