Job Description

Mercier Consultancy is currently offering an exciting opportunity for a Swahili and English Speaking Customer Support Specialist based in Greece. This role is perfect for Arabic-speaking professionals who are passionate about delivering exceptional customer service and helping customers resolve their inquiries. As a Customer Support Specialist, you will assist customers via phone, email, and chat, providing timely solutions while ensuring a positive customer experience. With comprehensive training, a competitive salary, and excellent career development opportunities, this position is an ideal choice for anyone looking to build an international career in customer service.

Requirements

• Fluency in Swahili (spoken and written).
• Good command of English (minimum B2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Comfortable working with computers and multiple software applications.
• Ability to work independently as well as part of an international team.
• Previous experience in customer service, call centers, or customer support is an advantage but not required.
• Willingness to relocate to Greece if currently living abroad.
• EU citizenship or a valid work permit for Greece

Benefits

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!