Global SVP, Retail Excellence
Location
New York, NY
On Site, Remote or Hybrid (choose one)
On Site
Job Title: Global SVP, Retail Excellence
• Define and lead the global approach to retail excellence, client engagement, and go-to-market execution across an international luxury organization with 100+ boutiques and multiple points of sale globally
• Translate brand vision into elevated, consistent client experiences across regions and channels
• Partner cross-functionally to ensure disciplined execution of commercial priorities and key brand moments
Key Areas of Responsibility:
• Shape and implement global standards for retail excellence, including client experience, training, and performance frameworks
• Oversee the coordination of go-to-market initiatives, aligning merchandising, marketing, and retail teams to deliver cohesive launches
• Guide the evolution of CRM and clienteling strategies to strengthen client relationships and long-term value
Skills Required:
• Established leadership within retail excellence, client experience, or commercial strategy in a luxury or premium environment at scale
• Ability to operate at both strategic and operational levels within a global, matrixed organization
• Strong commercial instinct supported by analytical rigor and attention to detail
Company Information
• A globally recognized luxury lifestyle brand with a distinctive creative identity, continuing to refine and expand its international retail presence
• The organization is focused on strengthening its direct-to-consumer business and enhancing the consistency and quality of the client experience worldwide
• Headquartered in New York, with a meaningful presence across North America, Europe, and Asia
• This role is based in New York and requires close, in-person collaboration with global teams
Leadership & Culture
• Reports to: Chief Executive Officer
• A highly visible role working in close partnership with senior leadership across functions and regions, as well as leveraging shared services from sister companies
• The culture reflects a balance of creative discipline and evolving commercial focus, with an emphasis on precision, collaboration, and continuous improvement
• Opportunity to contribute to the ongoing evolution of a globally respected luxury brand
Benefits & Appreciation
• Competitive executive compensation including base salary, performance bonus, and long-term incentives
• Comprehensive benefits including healthcare, retirement, and paid time off
• Exposure to international markets and cross-functional leadership at a senior level
• Opportunity to play a key role in shaping the next phase of the brand’s global retail strategy
Salary $300,000+ (based on experience), annual bonus and LTI
Since 2009, The Bowerman Group has successfully partnered with emerging and established global companies from the worlds of Men’s and Women’s RTW, accessories, timepieces, jewelry, home furnishings and beauty to consistently hire difference-making talent. Our immersive experience within this space situates our team to understand your business needs and the talent that will make the difference as if we’d worked for you for years.
Because we’ve been hiring authorities ourselves, accountable for achieving results just like you, we help you make hires with the same level of detail, care, and scrutiny as if we were hiring for our own team. Due to this consultative and relationship-centric approach, we’re proud to share that repeat business from our clients exceeds 95% of company revenue annually.
Our curated, brand-focused approach in Premium and Luxury brands spreads across Retail, Wholesale, E-Comm, Marketing, and Key Corporate Services in both field and corporate settings. Each member of our dedicated recruiting team possesses a strong retail or merchant background and anywhere from 5 to 25 years of recruiting success. As a fullservice firm, we customize the search experience and tailor our services to fit your exact hiring needs whether they are Contract, Contingency, or Engaged.
Founder Rob Bowerman currently serves as President of The Pinnacle Society, the premier consortium of industry-leading recruiters in North America
