Job Description

Under the direct supervision of the HR Officer (ERP Solutions), the successful candidate is responsible for supporting the administration and mapping of the Areas of Responsibility (AOR), which serve as the basis for assigning Human Resources roles to reflect the logic of tasks, accountability, and the applicable level of responsibility.
In addition, the successful candidate supports the updates in the Foundation Tables as back-up and and provides information about related HR processes when needed.

1. Update and maintain a "living" document for the Areas of Responsibilities that list all jobs mapped to the key responsibilities and their necessary access.

2. Receive and process routine requests to grant accesses via Risk Management in Wave (for regional
   and country offices) or via ACR template (for HQ and GSSC), in accordance with instructions and established procedures and working very closely with PCST to avoid duplication of tasks, especially for those requests with worldwide scope.

3. Support in the review of areas of responsibility to align them with changing organizational
   strategies and needs and report any inconsistency to the supervisor.

4. Respond routine inquiries from GSSC Helpdesk, PCST or similar unit related to the AOR and escalate complex issues to the supervisor.

5. Providing logistical and admistrative support during user training sessions as appropriate.

6. Maintain a clear and accessible inventory of supporting documentation showing the request processed, approvals and exceptions.

7. Provide basis assistance in testing of changes and information in the Foundation Table which affect compensation and benefits (Post adjustment, R&R, Hardship, etc).

8. Act as secondary support in the maintenance of the tables in the intranet showing the benefits
   such as (Post adjustment, R&R, Hardship, etc) on a monthly basis.

9. Identify and report any issues related to the workflows which can raise from incorrect or missing AORs.

10. Perform such other duties as may be assigned.

EDUCATION

• Bachelor’s degree in Business or Public Administration, Human Resources Management, Finance or Accounting, Information Systems and Technology, or any Social Sciences field from an accredited academic institution with four (4) years of relevant professional experience.
• High School diploma with two (2) years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in Human Resource Management ERP, including troubleshooting issues.
• Good knowledge of Human Resources management, policies and procedures and interdependencies of business flows.
• Strong working knowledge of relevant Microsoft applications especially in Excel.
• Working knowledge in Power BI and other automation tools is an advantage.

SKILLS

• Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group, including supervisors, managers, and end-users.
• Strong customer service orientation; focused on result for the clients.
• Responds positively to feedback.
• Ability to explain technical processes in a user-friendly language to non-technical staff and endusers.
• Organizational skills; experience in issue-tracking system is an advantage.
• Problem-solving skills and creative thinking.
• Proven ability to manage user testing.

Required Competencies

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage Demonstrates willingness to take a stand on issues of importance.
• Empathy Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge Continuously seeks to learn, share knowledge and innovate.
• Accountability Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioural indicators – Level 1

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies