The New York County District Attorney's Office (DANY) has an opening for a Survivor Services Associate in its Survivor Services Bureau (SSB). In this position the Survivor Services Associate will provide support to the (SSB) ensuring calls and transportation requests are addressed for victims and witnesses of crime. These services may include receiving and responding to high volume of calls, incoming transportation requests and assistance with directing callers to the appropriate SSB staff and/or agencies. Services will be provided in the Main Office downtown.
Responsibilities include but are not limited to:
- Receive heavy volume of calls and assess to navigate to the appropriate departments of SSB to ensure the clients are receiving support and services.
- Explain criminal justice system and provide basic case information.
- Able to assess safety/crisis needs of callers and transition them to an SSB Advocate or SSB Counselor.
- Monitor and respond to voicemails.
- Assist with Transportation requests.
- Perform other duties as assigned.
In addition to the Minimum Qualification Requirements, candidates must possess the following:
- Level 1 – Associate degree and two (2) years of customer service experience.
- Level 2 – Associate degree and three (3) years of customer service experience.
- Level 3 – Associate degree and four (4) years of customer service experience.
- Level 4 – Associate degree and five (5) years of customer service experience.
*Bachelors degree can substitute for years of experience*
Preferred Requirements/Skills:
- Bachelor’s degree from an accredited college.
- Bilingual in Spanish.
- American Sign Language (ASL) proficiency.
- Experience and/or knowledge of working with crime victims.
- Ability to demonstrate a high level of sensitivity to victim issues.
- Ability to perform under pressure in a fast-paced environment, detail oriented and self-motivated and able to multi-task.
- Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
- Ability to follow directions and apply proper policies, procedures, and guidelines.
- Excellent interpersonal, organizational, and communication skills.
- Possess strong ability to handle high volume of calls and emails.
How to Apply:
- Apply with a Cover Letter and Resume.
Hours/Shift:
- Monday through Friday, 8:30 am - 4:30 pm; 9:00 am - 5:00 pm; 9:30 am - 5:30 am 10:00 am - 6:00 pm; 10:30 am - 6:30 pm.
Additional Information:
- Current office employees: To be eligible for a transfer or promotion, staff must have already served at least one (1) year in their current unit/ bureau/department and be in good standing. In addition, must meet the minimum and additional qualifications of the position.
- Looking for candidates that could commit to one (1) year to the hiring Unit.
- Authorization to work in the United States is required for this position.
COMMUNITY ASSOCIATE - 56057
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs
The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
