Job Description

Become a Patient Surveyor: Join our Mission to Improve Global Health Care Quality
About UsAt Health Standards Organization (HSO) and our affiliates, Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH), we are united by a shared vision of safer care and a healthier world. For over 65 years, we’ve been setting the standard for health care quality through innovative programs and services that drive meaningful change across the global health ecosystem. Why Join Us?As a Patient Surveyor, you will play a pivotal role in empowering health care and social service organizations to achieve national and global standards through a People Centred Care approach. Your expertise will help transform care delivery, foster continuous improvement, and advance the health and safety of patients and communities. Who We Are Looking ForAccreditation Canada is seeking those with lived experience as a patient or caregiver residing permanently in Canada and outside of Ontario to join our team of over 500 surveyors. This role is ideal for those with experience as a Patient Partner/advisor on service design or quality improvement initiatives and are billingual in French and English. We invite applicants with experience in one or multiple of the following sectors: Acute Care, Health Systems, Long Term Care to apply.Your ImpactAs a patient surveyor, you will:

• Collaborate with a multidisciplinary team to conduct on-site surveys.

• Assess organizational programs and services against standards of excellence, identifying opportunities for improvement.

• Share your expertise to guide organizations in adopting best practices and achieving better outcomes.

Key DetailsLocation Canada Time Commitment: Minimum of two surveys per year (approximately 10 days). Support Receive initial training, ongoing professional development, a modest honorarium, and full travel reimbursement as per expense policy. Earn continuing education credits from the First Nations Health Managers Association (FNHMA), Canadian College of Health Leaders (CCHL), Royal College of Physicians and Surgeons of Canada (RCPSC), and the College of Family Physicians of Canada (CFPC). Required Qualifications

• Experience as a Patient Partner/ advisor in an organization accredited by Accreditation Canada and located within Canada and outside of Ontario.
• Experience in one or more of these areas: Acute Care, Health Systems, Long Term Care.
• Significant and recent experience accessing and using health and/or social services within Canada.
• Experience working with patients, clinicians, administrators, or governance teams on service design or quality improvement initiatives and a strong commitment to improving care quality.
• Proficiency in English and French (writing and communication) and technology.
• Strong analytical and interpersonal skills with a positive, adaptable attitude.
• Knowledge of Accreditation Canada programs and accreditation processes.

Preferred Qualifications

• Located in Alberta, British Columbia, Quebec, New Brunswick, Newfoundland and Labrador, Manitoba.
• Experience partnering with First Nations, Inuit, and/or Métis health and social services communities.
• Experience contributing to training/orientation of staff to increase awareness of PCC and Patient engagement.

You’ll stand out if you...

• Identify as Indigenous

Why This Role MattersSurveyors are at the heart of our mission to create a culture of excellence in health care. This opportunity allows you to make a tangible difference in improving People Centred Care delivery while growing your knowledge and experience in a collaborative and rewarding environment.How to Apply If you’re ready to contribute to global health care quality, submit your résumé and highlight how you meet the qualifications.

All applications will be reviewed against current recruitment needs. Applicants can expect to receive a response within 30 days of application.
If you have any questions, don’t hesitate to contact us atsurveyors@accreditation.caDiscover MoreLearn about the journey of our surveyors and how you can join our mission: Surveyor Journey (https://accreditation.ca/about/become-a-surveyor/).
Listen to Accreditation Canada’s Patient Partners and Patient Surveyors through a panel recording of Let’s get Real: Patients must be Partners: https://peoplepowered.info/content/lets-get-real-patients-must-be-partnersWe are an equal-opportunity employer and are committed to the principles of Employment Equity. We encourage applications from all qualified persons, including visible minorities, Indigenous persons, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Personal laptops are required. Please reach out to discuss further if this is a barrier to you applying for this role and we will seek to find a solution.