Responsible for conducting monthly surveys to each O’Reilly store as part of our “Rock the Call” program. Surveys involve calling our stores, posing as a retail customer shopping for a specific, pre-determined item. Survey Clerk will then complete a survey form which rates the overall customer service experience and accuracy that combines to provide a "score" for each call.
ESSENTIAL JOB FUNCTIONS
Always maintain phone etiquette and communication skills to provide excellent customer service.
Maintain positive relationships with store team members and management.
Anonymously call O'Reilly store locations for parts and rate the team member on procedures that were followed, and complete a computerized rating card.
Effectively concentrate on listening, while simultaneously and accurately recording data onto an electronic survey form.
Manage time to ensure assigned number of calls are consistently met.
Effectively concentrate while performing repetitive job-functions.
File and maintain paperwork both alphabetically and numerically, send to the field during the month.
Assemble various training material packets for company use.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Proficient keyboard and data entry skills
Basic knowledge of Microsoft Word and Excel
Ability to meet deadlines
Ability to perform under close supervision
Proficient knowledge of office and PC equipment
Strong verbal and written communication and interpersonal skills
Possess high attention to detail
Efficient time management and organizational skills
Excellent telephone and interpersonal skills
Excellent written and verbal communication skills
Aptitude for accurately reading and interpreting number sequences
Must present a professional image and positive attitude
High school diploma or equivalent
Spanish-bilingual
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada.
O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow!
Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O!
Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
