Job Description

The Surveillance Supervisor protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations. Directly responsible for the actions and job assignments of team members on an assigned shift. Provides training, supervises, evaluates and leads team members.

**Note: Interested applicants cannot have any relatives working in any cash-handling, casino, or guest-related position at Horseshoe Bossier City.

• Creates the work schedule for assigned shift and delegates assignments as needed.
• Operates all surveillance equipment with a high degree of skill, including but not limited to VCR’s, monitors, switchers, computers, controllers and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.
• Works in liaison with applicable department managers and state regulators with regards to confidential matters.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• This is a skilled position that requires leadership and a high degree of personal integrity.
• Spends the majority of time interviewing, training, and selecting employees.
• Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans, supervises, and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.

• A minimum of two years casino surveillance experience is required.

• Must be able to obtain Non-Key LA Gaming license.

• Must have a high degree of working knowledge of all casino operations.

• Must possess excellent customer service, written and verbal communication, leadership, and organizational skills.

• Must have demonstrated ability and working knowledge of cheating detection methods.

• Must be able to work any day of the week and any shift.

• Must be willing to work unscheduled shifts on short notice.

• Must have basic computer operational skills.

• Must be able to get along with co-workers and work as a team.

• Must be able to read, write, speak and understand English.

ADDITIONAL REQUIREMENTS

• Must be able to sit or stand for long hours observing numerable CCTV screens.

• Must be able to respond calmly in crisis and stressful situations.

• Must be able to see and also remember the specific details of incidents and persons.

• Must be able to lift up to 50 pounds.

• Must be able to operate the following equipment: VCRs, monitors, switches, computers, controllers, and cameras.

• Must be able to give court testimony when necessary and write detailed reports.

• Must present a well-groomed appearance.

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

• Must be able to work overtime or change shifts on short notice.

• Must be able to work and maneuver in close quarters.