Job Description

Qualifications:

• A minimum of two years’ casino surveillance experience is required.

• Must have a high degree of working knowledge of all casino operations.

• Must possess excellent customer service, written and verbal communication, leadership and organizational skills.

• Must have demonstrated ability and working knowledge of cheating detection methods.

• Must be able to work any day of the week and any shift.

• Must be willing to work unscheduled shifts on short notice.

• Must be 21 years of age.

• Must have basic computer operational skills.

• Must be able to get along with co-workers and work as a team.

• Must present a well-groomed appearance.

Note: Interested applicants cannot have any relatives working in any cash-handling, casino, or guest-related position at Harrah’s Oklahoma.

Essential Job Functions:

• Creates the work schedule for assigned shift and delegates assignments as needed.

• Operates all surveillance equipment with a high degree of skill, including but not limited to monitors, switchers, computers, controllers and cameras.

• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.

• Works in liaison with applicable department managers and state regulators with regards to confidential matters.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Works with a high degree of personal integrity and leadership.

• Interviews, trains and select employees.

• Conducts Performance Reviews.

• Makes or recommends wage increases.

• Makes or recommends promotions.

• Provides for safety and security of the casino and property.

• Handles employees' complaints or grievances.

• Recommends disciplinary action and/or disciplines employees.

• Plans, supervises and monitors work.

• Monitors legal compliance with federal, state, and gaming laws.

• Works a flexible schedule including weekends, evenings and holidays.

• Works a reasonable amount of overtime when required.

• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical, Mental & Environmental Demands:

• Must be able to sit or stand for long hours observing numerous CCTV screens in a small room or area.

• Must be able to work and maneuver in close quarters.

• Must be able to respond calmly in crisis and stressful situations.

• Must be able to see and also remember the specific details of incidents and persons.

• Must be able to lift up to 50 pounds.

• Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.

• Must be able to give court testimony when necessary and write detailed reports.

• Must be able to change shifts on short notice.

• Must be able to read, write, speak and understand English.

• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

• Must be able to work in a low light environment

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.