Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Surveillance Systems Administration

• Administer and maintain Surveillance technology infrastructure, including servers, workstations, operating systems, storage platforms, and associated security solutions.
• Monitor system performance, availability, and capacity to ensure operational continuity of Surveillance services.
• Ensure system configurations are maintained in accordance with approved standards and security requirements.
• Maintain accurate documentation of system inventories, architecture, configurations, change records, and operational procedures.

Patch, Vulnerability & Security Management

• Manage the end-to-end patch management lifecycle for Surveillance systems, including impact assessment, testing, deployment, validation, and rollback planning.
• Assess operational and security risks associated with operating system, application, and firmware vulnerabilities and recommend remediation plans.
• Administer endpoint security technologies, including anti-malware, endpoint detection and response (EDR), and vulnerability management solutions.
• Partner with Cybersecurity teams to support threat mitigation, incident response, system hardening, and compliance initiatives.

Technical Operations & Incident Management

• Investigate and resolve complex technical issues affecting Surveillance systems and infrastructure.
• Serve as a technical escalation point for Surveillance technology incidents and outages.
• Coordinate troubleshooting efforts across multiple stakeholders, including Information Technology, Network Engineering, vendors, and Cybersecurity teams.
• Analyze recurring technical issues and implement sustainable solutions to improve reliability and operational efficiency.

Regulatory & Operational Compliance

• Support compliance with Gambling Regulatory Authority (GRA) requirements and applicable corporate security standards.
• Participate in audits, inspections, and regulatory reviews relating to Surveillance technology systems.
• Ensure all technology changes are implemented in accordance with approved change management processes and departmental procedures.

Project & Continuous Improvement

• Participate in system upgrades, infrastructure refreshes, technology implementations, and enhancement projects impacting Surveillance operations.
• Evaluate new technologies and solutions that may improve operational effectiveness, reliability, or security.
• Provide technical recommendations to department leadership regarding infrastructure improvements and lifecycle planning.
• Support disaster recovery exercises, backup validation activities, and business continuity testing.

Stakeholder Engagement

• Collaborate with Surveillance Operations, Information Technology, Cybersecurity, Compliance, and external vendors to support business objectives.
• Provide technical guidance and knowledge sharing to team members and operational stakeholders.
• Build and maintain effective working relationships across multiple departments.

Job Requirements

Education & Certification

• Bachelor's degree in Computer Science, Information Systems, Network Engineering, or related field preferred, or equivalent work experience.

Experience

• 4 to 6 years of experience in systems administration, infrastructure engineering, security engineering, or related technical disciplines.
• Experience supporting mission-critical systems operating in a 24/7 environment.
• Experience managing Windows Server environments, Active Directory, endpoint technologies, and enterprise infrastructure platforms.
• Experience in patch management, vulnerability remediation, and operational support activities.
• Strong knowledge of Windows Server administration and enterprise endpoint management.
• Good understanding of network fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and firewall concepts.
• Familiarity with cybersecurity controls, vulnerability management processes, and endpoint security technologies.

Other Prerequisites

• Ability to evaluate operational impacts and exercise sound technical judgment when implementing system changes.
• Strong analytical problem-solving and troubleshooting skills.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, gaming floor and cigarette smoke.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.