Job Description

Summary

Surveillance Operator I

Location: Omaha, NEDepartment: SurveillanceStatus: Full-TimeStarting Pay: $20.00 per hour

Protect the Integrity of Gaming Operations

WarHorse Casino Omaha is seeking a detail-oriented and observant Surveillance Operator I to join our overnight team. In this critical role, you will help protect company assets, support regulatory compliance, and ensure the safety and security of our guests and team members through advanced surveillance monitoring and investigative support.

If you possess strong analytical skills, exceptional attention to detail, and thrive in a fast-paced environment, we encourage you to apply.

Why WarHorse Casino?

• Federal Employees Medical Coverage (Medical, Dental & Vision)
• 401(k) with Day-One Vesting and Company Match
• Quarterly Incentive Program
• Paid Vacation, Holidays, and Sick Time
• Discounted Team Member Meal Program
• Career Growth and Advancement Opportunities
• Dynamic and Exciting Casino Environment

Essential Duties & Responsibilities

• Monitor guest and team member activities through closed-circuit television (CCTV) systems and direct observation.
• Detect, investigate, and document suspicious activities, policy violations, criminal activity, and regulatory concerns.
• Capture, preserve, and maintain video evidence for investigations, compliance reviews, and risk management purposes.
• Monitor and respond to surveillance alarms and security notifications.
• Review video footage to resolve guest disputes, support investigations, and assist operational departments.
• Prepare detailed daily reports, incident logs, and investigative documentation.
• Conduct surveillance audits of gaming operations, count rooms, slot operations, food and beverage outlets, cage operations, and security procedures.
• Ensure surveillance equipment is functioning properly and report technical issues promptly.
• Maintain strict confidentiality regarding all company, guest, and team member matters.
• Assist management, regulatory agencies, and law enforcement when requested.
• Participate in court proceedings related to gaming investigations when necessary.
• Perform other duties as assigned.

Qualifications

Required

• Must be at least 21 years of age.
• High School Diploma, GED, or equivalent experience.
• Ability to obtain and maintain a Nebraska Gaming License.
• Strong computer proficiency and ability to learn surveillance software systems.
• Excellent attention to detail, organization, and observation skills.
• Strong written and verbal communication abilities.
• Ability to perform basic mathematical calculations and prepare accurate reports.

Preferred

• One (1) year of casino gaming experience.
• Knowledge of table games, casino operations, gaming regulations, payouts, and odds.
• Experience using CCTV, surveillance software, or investigative systems.

Core Competencies

• Collaboration & Teamwork
• Communication Proficiency
• Analytical Thinking
• Problem Solving
• Ethical Conduct
• Attention to Detail
• Stress Management & Composure
• Investigative Mindset
• Casino Mathematics & Gaming Knowledge

Physical & Work Environment Requirements

This position requires prolonged observation of multiple video monitors and maintaining a high level of concentration throughout the shift. Team Members must be able to:

• Sit or stand for extended periods.
• Distinguish colors, movements, and visual details on surveillance monitors.
• Operate computers, camera controls, keyboards, and surveillance equipment.
• Maintain focus while monitoring multiple activities simultaneously.
• Work in a casino environment that may include exposure to secondhand smoke and varying noise levels.
• Occasionally lift up to 50 pounds.

Schedule Requirements

The casino industry operates 24 hours a day, 7 days a week. Candidates must be available to work overnight shifts, weekends, holidays, and other schedules as business needs require.

Join the Team Behind the Scenes

As a Surveillance Operator I, you play a vital role in protecting the integrity of our gaming operations and ensuring a safe, secure, and compliant environment for everyone who enters our property. Your vigilance, professionalism, and commitment to excellence help make WarHorse Casino Omaha a premier gaming destination.

WarHorse Casino Omaha is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic. Preference may be extended to persons of Native American descent in accordance with applicable laws.