Job Description

Specific Job Functions:

• Maintain strict confidentiality for the company when conducting observations and investigations
• Answer multi-line telephones, take messages or direct to appropriate areas
• Operate CCTV / digital equipment to conduct surveillance
• Use computer and associated hardware to complete documentation
• Write and prepare daily reports and logs
• Observe and document all marker redemptions
• Review videos and complete documentation regarding specific slot and table game jackpots, procedure errors, guest complaints, and variances in all departments
• Conduct routine surveillance filming, review videos, and complete documentation to detect suspicious activities and behavior throughout the casino, gaming areas as well as restricted areas such as count room.
• Maintain evidence by archiving video coverage in their designated files
• Monitor the activities in the Table Games, Casino Cage, Race & Sports, Keno, Count Room, Slot areas
• Testify in court as a representative for the company as necessary
• Perform all duties as deemed necessary for the success of the department

Qualifications

• One year of gaming / surveillance experience preferred
• Knowledge of Table Games and its procedures, Slots and Casino Cage procedures
• Basic knowledge of card counting systems
• Excellent telephone etiquette is required
• Good communication and writing skills are required
• Must have or be able to obtain a Gaming Registration
• Professional appearance and demeanor a must