Job Description

The Surveillance Agent is responsible for safeguarding the assets of the casino by actively monitoring gaming activities and public areas through the strategic use of both gaming and security camera systems. This includes observing suspicious behavior, identifying potential threats or violations of gaming regulations, and ensuring the integrity of casino operations. The Agent works closely with other departments to support investigations and maintain a secure and compliant environment for guests and staff.

• Endorses the business objectives, ethics, and values of Caesars Entertainment Inc.

• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.

• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.

• Makes recommendations and enforces state and federal regulations.

• Adheres to all department, company, and state regulations, policies, and procedures.

• Performs additional duties as assigned.

• Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.

• Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next.

• Utilizes smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.

• Creates an atmosphere of luck and celebrates customer wins.

• Is ready to serve and well-informed of daily facility hours of operation, promotional programs, and other relevant guest information.

• Builds relationships by greeting guests with a warm, friendly verbal greeting.

• Anticipates guest needs and provides fast, flawless service.

• Executes all service programs to prioritize service for the very best guests.

• Checks for satisfaction and properly uses the Service Recovery process to resolve problems.

• Promotes Caesars Rewards programs and encourages registration and membership.

• Provides a warm farewell and thanks guests for visiting.

• Promotes Caesars Entertainment and always projects the company in a positive light to guests.

• Acts as a role model to other employees and presents oneself as a credit to Caesars, encouraging others to do the same.

• Adheres to all regulatory, company, and department policies and procedures.

• Must be 21 years of age or older

• Must have valid identification

• Neat, professional appearance with good personal hygiene.

• Proficient in English verbal and written

• Must be able to obtain and possess a Nevada Gaming Card

• Flexible to work various shifts, weekends, and holidays

• High School Diploma or Equivalent

Additional Requirements:

• Ability to interface effectively with public and co-workers.
• Preferred Knowledge of all Casino/Hotel operations.
• Operates in a very fast-paced environment requiring quick decision-making.
• Must be able to process large amounts of information and take appropriate corrective actions.
• Requires full dexterity and mobility throughout all shifts.
• Involves regular use of office equipment and computers.
• Includes ongoing games protection training.
• Provides training assistance to new employees.
• Involves interaction with law enforcement and courtroom personnel.

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.