Job Description

YOUR MISSION (The Job Description):

This position is responsible for ensuring the Surveillance Department operates efficiently and provides protection to all gaming operations and gaming support areas. Promotes a secure environment within Virgin Hotels Las Vegas culture, while maintaining emphasis on revenue protection.

Qualifications THE NITTY-GRITTY (The Essential Job Duties):

• Oversee CCTV systems, digital equipment, and live gaming floor monitoring to identify security risks or illegal activities
• In the absence of the Director, oversee and report on all areas under Surveillance to ensure compliance with the Hotel and Casino.
• Ensure strict adherence to Nevada Gaming Control Board regulations and internal controls
• Conduct detailed investigations into suspicious activities, jackpot disputes, theft, and employee misconduct, preparing comprehensive reports.
• Prepare, review, and oversee surveillance shift reports generated; prepare summary, progress, and status reports representing all department operations to the Surveillance Director
• Assist in the development and implementation of department policies and procedures, train, schedule, supervise, and evaluate team member performance
• Assist the Surveillance Director with department goals/objectives, evaluation of performance, planning of audits/close watches or special investigations
• Maintain daily activity log and reports to ensure adequate and accurate information on surveillance activities are documented for future access
• Maintain, store, and secure surveillance footage for evidence
• Maintains the video archive of property-wide activities as detailed in by in-house procedures and state/federal directives.
• Maintain confidentiality of information and reports
• Assist Surveillance Director in conducting and documenting progressive discipline
• Assist Surveillance Director with planning installations for surveillance coverage and equipment
• Safeguard company assets via observation and due diligence
• Address and resolve guest concerns or inquiries
• Conduct potential hire candidate interviews
• Support Surveillance Director in building, maintaining, and ensuring operational budgets, and demonstrating sound fiscal management
• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform other duties assigned

WHAT IT TAKES (The Qualities We Look For)

• Great collaborators with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Effective communication and presentation skills to all levels of management
• Ability to think freely and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent guest relations, communication, presentation and organization skills
• Able to change direction and work on multiple project aspects simultaneously
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest service

MUST HAVE'S

• Current, legal and unrestricted ability to work in the United States
• High School Diploma
• Ability to obtain and maintain a Nevada Gaming License
• Three-Five years' supervisory experience in casino surveillance systems operations
• Extensive knowledge of casino games, payoffs, rules, and procedures, including advantage play and cheating methods
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.), gaming minimum internal controls and attendant regulations as well as VHLV internal controls, policies and procedures
• Proficiency in CCTV and surveillance software
• Promote teamwork with peers and among staff to ensure the department operates as a team
• Excellent written and verbal communication skills in English
• Capable of performing mathematics to include, but not limited to, addition, subtraction, multiplication, division using whole numbers, fractions, and decimals.
• Intermediate knowledge of Word, Excel, and Outlook
• Ability to handle stressful situations while maintaining a high level of professionalism

WOULD BE NICE TO HAVE'S

• Ability to interpret instructions furnished in written, oral or diagram form
• Strong skillset as it relates to problem solving, data collection, and fact finding methodology
• Bilingual

THE WORKING CONDITIONS

• Ability to observe, in detail, video on a camera monitor and/or on a computer screen for extended periods
• Work is sedentary in nature, with long hours seated, typing on a keyboard, and viewing computer screens
• Ability to proficiently utilize all equipment associated with the position
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, maintaining physical stamina and mental attitude while dealing effectively with guests and Team Members
• Ability to work a flexible schedule including nights, weekends, and holidays

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*