Job Description

TITLE:

Agent I

LAST UPDATED:

January 26, 2022

DIVISION:

Surveillance

DEPARTMENT:

Surveillance

REPORTS TO:

Supervisor

FLSA STATUS:

Non-Exempt

COMP LEVEL:

6

________________________________________________________________

Performs a variety of surveillance functions in support of departmental operations.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions:

• Assists in ensuring the proper protection and security of the Casino’s assets.
• Assists in ensuring the proper protection of the Casino’s guests and employees.
• Monitors activity in all non-gaming areas of the Casino and property.
• Detects infringements and investigates disturbances, complaints, thefts, vandalism, and accidents.
• Monitors and reports on the consumption and service of alcoholic beverages and for compliance with casino policies and procedures.
• Completes and maintains a variety of surveillance records and documentation.
• Notifies appropriate supervisory personnel regarding technical issues, suspicious behavior, security/safety risks, improprieties, violations, and/or illegal activity.
• Protects administrative offices and other areas of the Casino and Lodge.
• Reports all accidents and conditions requiring correction; writes reports including action taken.
• Monitors traffic control issues.

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Sprit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Learns, comprehends, and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Regulation Chapter 5 requirements.
• Follows all Corporate and departmental safety policies and procedures.

Required Knowledge of:

• General surveillance/loss prevention principles and practices.
• Surveillance equipment and technology and computer hardware and software applications.
• Casino operations, policies and procedures.
• Surveillance records, reports, and documentation.

Required Skill in:

• Performing a variety of surveillance/loss prevention functions.
• Providing assistance in ensuring the appropriate protection of the Casino’s assets, employees, and guests.
• Operating various types of surveillance equipment.
• Preparing and maintaining accurate surveillance records and documentation.
• Establishing and maintaining effective working relationships with others.

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and one (1) year casino security, loss prevention or surveillance experience, or equivalent combination of education, training, and experience.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must be at least 21 years of age.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.

Environmental Factors and Conditions/Physical Requirements:

• Work is performed in a gaming environment with exposure to tobacco smoke and noise.
• Work is subject to frequent sitting, intermittent standing, walking, bending, reaching, and occasional lifting up to 50 pounds.

Equipment and Tools Utilized:

• Equipment utilized includes surveillance equipment, personal computer, and standard office equipment.