Job Description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Provides comprehensive surgical scheduling and billing support for the ambulatory surgery centers by coordinating patient procedures, maintaining accurate registration and insurance information, facilitating communication between patients and clinical staff, and delivering exceptional customer service. This role ensures efficient access to care, supports a positive patient experience, and contributes to the organization's financial integrity through timely surgical scheduling and log posting.

• Coordinate and manage ambulatory surgical scheduling, including scheduling, rescheduling, and canceling procedures while ensuring timely patient access to care.
• Serve as the primary liaison between patients, providers, and clinical staff to communicate scheduling needs, procedural information, test results, and appointment updates.
• Deliver exceptional customer service by answering incoming calls, managing voicemail requests, responding to patient inquiries, and resolving scheduling concerns in a professional and timely manner.
• Maintain the accuracy and integrity of patient registration, insurance verification, and healthcare coverage information to support efficient care delivery and reimbursement.
• Review, validate, reconcile, and post surgical logs, charges, case times, and bill-only submissions in EPIC to ensure accurate charge capture, revenue recognition, and financial reporting.
• Collaborate with clinical, Supply Chain, Revenue Integrity, and other operational teams to resolve documentation discrepancies, support Charge Description Master (CDM) maintenance, and improve billing accuracy.
• Process and post surgical charges and bill-only submissions in EPIC, ensuring accurate charge capture, timely payment processing, and appropriate revenue recognition.
• Provide backup support for Patient Service Representative functions, including patient registration, insurance verification, and scheduling responsibilities, while maintaining efficiency and professionalism in a fast-paced environment.

Overview

Cooper’s Voorhees and Moorestown Surgery Centers are hospital-run outpatient facilities that follow the same high clinical standards as Cooper’s main surgical facilities in Camden. Both centers provide streamlined, patient-focused care, guiding patients from pre-admission screening and pre-operative preparation through anesthesia, surgery, recovery in PACU, and discharge home the same day. The centers offer a variety of specialties, including general, orthopedic, gastrointestinal, gynecologic, vascular, interventional radiology, and other minimally invasive procedures. Supported by skilled surgical teams and advanced technology, care is designed to reduce pain and complications, promote faster recovery, and help patients return to their normal activities sooner.

Experience Required

• 2-3 years in medical or office setting.
• Ability to collaborate effectively with clinical teams, supply chain, revenue integrity and PSR’s
• Strong written and verbal communication skills to clarify documentation issues and resolve discrepancies
• High level of attention to detail and strong organization skills with the ability to prioritize competing deadlines
• Ability to work independently while functioning as part of a multidisciplinary team

Education Requirements

• High School Diploma or Equivalent required.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00