Job Description

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

What you will be doing

• Triages phone calls and patient inquiries, in a professional and efficient manner. Retrieves messages frequently from voicemail (and EMR system where applicable) and returns messages by the end of business day.
• Schedules appointments (follow-ups, and post-ops).
• Confirms patient appointments via email and/or telephone.
• Where applicable, schedules surgeries and other ancillary tests as directed by physician or office manager. When surgical date is identified, it should be appropriately placed in calendar and scheduled in EPIC promptly. All surgeries should be authorized 1 month before surgery excluding urgent add-on cases which must be authorized accordingly. Ensure all required documentation and pre-testing is completed, obtained, and reviewed by clinical office staff prior to surgery (medical clearances, EKGs, cardiology work-up, pulmonary tests, etc.). All documentation involved in chart preparation for surgical cases must have double identifiers (ex. patient’s name and date of birth).
• Manages referrals and insurance authorizations for diagnostic procedures. Obtain authorization within 2 business days of patient’s visit unless identified as urgent by physician from the Auth Team.
• Creates, scans and files patient charts. Files medical documentation and patient charts where applicable. Prepares patient charts in anticipation of office hours where applicable. Scans medical records into individual patient accounts within EMR system following scanning guidelines.
• Surgical coordinator facilitates communication between physician and hospital departments, department management and patients.
• Surgical coordinator works independently on assigned tasks with minimal supervision.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.