Job Description

Clearpoint Health Network, is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations, and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. Clearpoint Health Network offers a competitive total compensation package and an attractive work schedule.

Clearpoint Health Network Inc is recruiting for a Multi-Program Surgical Coordinator – for its centre in Calgary.

Position Type : Permanent

Employment time : Full-time, salaried

No of position : 1

Benefits:

• Salary 52K-55K
• Health and Dental Benefits -Full time Employees
• RRSP & DPSP Program: Up to 3% employer match
• Vacation and Personal days

The role will remain open until new talent joins the team.

Position Summary

The Surgical Coordinator provides flexible administrative and surgical coordination support across surgical programs, including private, government-funded, and WCB patient streams as required.

This position functions like a float and provides additional capacity during periods of increased surgical volume, staff absences, vacation coverage, training, and other operational demands. The Float Surgical Coordinator works collaboratively with surgeons, clinical teams, patients, and internal departments to support efficient scheduling, timely communication, and a positive patient experience.

The role requires a high level of organization, adaptability, and the ability to shift between different surgeons, programs, and priorities based on operational needs.

Key Responsibilities

Surgical Coordination & Scheduling

• Coordinate surgical bookings and scheduling activities for assigned surgeons and programs.
• Manage schedule changes, cancellations, rescheduling, and waitlists.
• Coordinate operating room availability and patient requirements with surgical and clinical teams.
• Ensure required patient information and documentation are complete and available for scheduled procedures.
• Coordinate multiple surgeons, procedures, and patient pathways.

Patient Communication

• Serve as an administrative point of contact for patients throughout the surgical booking process.
• Communicate appointment, procedure, and scheduling information clearly and professionally.
• Respond to patient inquiries and follow up on outstanding information or requirements.
• Support timely pre-operative and post-operative communication as required.
• Escalate clinical or patient concerns to the appropriate clinical team.

Float & Cross-Coverage Support

• Provide coverage for Surgical Coordinators during vacation, sick leave, training, and other absences.
• Provide additional support during periods of high surgical volume or increased administrative workload.
• Assist different surgeons and programs based on operational priorities.
• Support the team in maintaining timely workflows and minimizing scheduling backlogs.
• Adapt quickly to changing priorities and workload requirements.

Program Support

• Support private surgical programs as volumes increase.
• Provide administrative support to government-funded and WCB programs as required.
• Support coordination across multiple surgical programs and locations.
• Assist with the administrative coordination of new surgeons and expanding surgical programs.
• Identify scheduling or workflow issues and work with the team to improve efficiency.

Administrative Responsibilities

• Maintain accurate and timely patient and surgical records.
• Complete required documentation, data entry, and tracking.
• Coordinate information between surgeons, patients, clinical staff, and other departments.
• Follow established policies, procedures, privacy requirements, and documentation standards.
• Assist with reporting, tracking, and other administrative duties related to surgical operations.

Qualifications & Experience

• Minimum 2 years of administrative or coordination experience, preferably in a healthcare or surgical environment.
• Experience with surgical scheduling, patient coordination, medical office administration, or a similar healthcare role is strongly preferred.
• Experience supporting multiple physicians, clinics, or patient programs is an asset.
• Strong computer skills and ability to learn and use healthcare scheduling and electronic systems.
• Excellent organizational skills with the ability to manage multiple priorities and competing deadlines.
• Strong verbal and written communication skills.
• Demonstrated ability to provide professional and compassionate patient service.
• Ability to work independently while contributing effectively to a collaborative team.
• Strong attention to detail and accuracy.
• Ability to adapt to changing priorities and provide support across different areas of the department.

Core Competencies

• Patient-focused: Provides responsive, respectful, and compassionate service.
• Organized: Effectively manages multiple schedules, priorities, and deadlines.
• Adaptable: Comfortable moving between surgeons, programs, and operational priorities.
• Collaborative: Works effectively with physicians, clinical teams, patients, and administrative colleagues.
• Accountable: Takes ownership of assigned responsibilities and follows through.
• Detail-oriented: Maintains accuracy in scheduling, documentation, and patient information.
• Problem-solving: Identifies issues and takes appropriate action to keep workflows moving.

Working Environment

This position operates in a fast-paced surgical healthcare environment and requires the ability to manage changing priorities, high volumes, and time-sensitive patient and surgical coordination requirements.

The successful candidate will be comfortable working as a flexible resource across the surgical coordination team and supporting different programs based on operational needs.

Position Impact

The Surgical Coordinator provides critical flexibility as surgical volumes and operational demands continue to grow. The position supports patient access and service levels, provides cross-coverage for the existing team, supports expanding surgical programs, and helps ensure continuity across private, government-funded, and WCB services

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.