Surgery/Special Unit Coordinator
Columbus
Jasonway STAR Imaging
E-Radiology-Diagnostics Institute
B16014
Days
8:30am-5:00pm
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you willbe responsible forall scheduled and unscheduled procedures,admissionsand/or appointments. This role is essential tomaintainingthe organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.
A caregiver in this positionworksfull-time| days| Mon-Fri| 8:30am—5:00pm.
A caregiver who excels in this role will:
Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information andensureaccuratecollection.
Identifypatients in need of financial counseling to ensureappropriate paymentof services.
Triage appointments, based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internalphysiciansand referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes asindicatedby provider and schedules according to protocol.
Ensure accuracy of all data includingappropriate CPTcoding and case information (side, equipment, etc.).
Serve asliaisonwithadmittingofficeregardinghospital reservations, update admissioninformationandcancelreservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED
2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insuranceprocessingor appointment/scheduling
OR 3 years of customer service concierge experience
Working knowledge of computerized appointment/or scheduling systems, patient billing, insuranceprocessingor other related office functions to coordinate patient access
Knowledge of Microsoft Word and Excel applications
Proficiencyin use of personal computer (PC) and general knowledge of PC based systems and software
Preferred qualifications for the ideal future caregiver include:
In-depth knowledge of medical terminology and/or CPT/ICD coding
Physical Requirements:
Requires frequent standing, walking and sitting for extended periods of time.
Lifting and carrying up to 25 lbs.
Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
Normal or corrected vision.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.
Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including:
Cleveland Clinic Abu Dhabi
Cleveland Clinic Canada
Cleveland Clinic Florida
Cleveland Clinic London
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
