Job Description

At TriHealth Surgery Scheduling Coordinators play a critical role behind the scenes, ensuring every procedure is scheduled accurately, efficiently, and with the patient experience front and center. This role is ideal for someone who thrives on organization, collaboration, and knowing their work directly supports life‑changing care.

Location: Work from home- located in greater Cincinnati area

Schedule: Full time day shift

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• High School Diploma or GED or GED (Required)
• 1 - 2 years experience Customer Service health-related field (Required)
• Thorough knowledge of medical and surgical terminology Familiarity with surgical procedures
  
  

The Surgery Scheduling Coordinator is responsible for the management and organization of most aspects of specialists' surgery schedules in outside facilities. This includes, but is not limited to, the following: pre-certification of all scheduled surgeries, scheduling elective and urgent surgeries and communicating pertinent information to appropriate departments and personnel regarding patient's surgery. Communicates effectively with patients, personnel and providers at all times.

Job Responsibilities:

• Able to perform under pressure while maintaining good organizational abilities; able to sit for prolonged periods of time with a high level of concentration on tasks.
• Accurately enter data into information systems including Meditech, for registration, charges, and department's patient database.
• Communicates effectively with team members through participation in conflict resolution and team problem-solving while working together to achieve completion of tasks.
• Demonstrates problem-solving initiative when situations with providers arise, including meeting with providers face-to-face.
• Safeguards confidential data responsibly with regards to HIPAA laws and guidelines.
• Schedules elective and urgent cases for GHA specialists using good organizational skills, including pre-certification of procedures and scheduling of post-operative appointments.

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Rarely

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Frequently

Pulling - Rarely

Pushing - Rarely

Reaching - Frequently

Sitting - Consistently

Standing - Frequently

Stooping - Frequently

Talking - Consistently

Thinking/Reasoning -

Use of Hands - Consistently

Color Vision - Consistently

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Occasionally

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone’s opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community