Nemours is seeking a Surgery Scheduler Supervisor in Jacksonville, FL.
In collaboration with the Operations Manager, Nurse Manager, and Department of Surgery Chief/ Division Chiefs, the Surgery Scheduling Supervisor provides operational and personnel oversight for the surgical scheduling function across the ambulatory settings. This position provides direct oversight of the scheduling team, including coaching, mentoring, and leading recruitment efforts for surgical schedulers, as well as managing timekeeping and work schedules (including remote staff) to ensure appropriate coverage.
This role is responsible for maintaining service line alignment and scheduling accuracy across multiple departments and surgical sites, reducing errors, optimizing operating room utilization, and improving patient access and experience. The supervisor will also provide support during staffing gaps or high-demand periods, stepping in to perform scheduling functions as needed to maintain workflow continuity.
Essential Functions:
Oversee daily operations of the surgery scheduling team, ensuring accuracy, productivity, and service standards.
Non-Essential Functions:
Regular attendance is required.
Good communication and documentation skills are required.
Promotes customer service and all aspects of Nemours Next Frontier Goal achievement.
Manages multiple priorities and effectively manages time.
Provides clear, concise communication. Motivates workgroups.
Problem-solving and critical thinking
Accepts and provides feedback in a constructive manner.
Requirements:
Associate's Degree required, Bachelor's Degree preferred.
Minimum 3–5 years of healthcare scheduling, surgical coordination, or ambulatory operations experience
Minimum 1–2 years of supervisory or lead experience preferred
Nemours Children's Health is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust.
Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.
Nemours began more than 80 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.
Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own.
We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research.
Nemours is growing to better serve the children and families in our care. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.
